FAQs
What is the main responsibility of the Manager-Marketing role?
The main responsibility is to own the Digital Channels platform for website and mobile app, driving product implementation, testing, and strategy while collaborating with various stakeholders.
What qualifications are required for this position?
Candidates should have 10+ years of Product Management experience, particularly in Digital UI/UX, along with a strong understanding of the BFSI industry and the ability to manage multiple products or builds.
How important is customer experience in this role?
Customer experience is paramount in this role, as it involves driving platform innovation with a strong customer-first mindset.
Will I have the opportunity to lead a team?
Yes, the role requires strong leadership skills and the ability to influence others through relationships, even without direct authority.
Are there benefits provided for this position?
Yes, American Express offers competitive salaries, bonus incentives, comprehensive medical and other benefits, including support for well-being, flexible working models, and career development opportunities.
What type of projects will I be working on?
You will be working on building, testing, and delivering the Digital Channels platform as part of Project Fusion.
Is knowledge of regulatory environments important for this role?
Yes, understanding market trends, economics, and regulatory environments within the BFSI industry is crucial for success in this role.
What kind of communication skills are important for this position?
Strong communication and presentation skills are essential for articulating business metrics, strategies, and engaging with various stakeholders.
What metrics or targets should I expect to define in this role?
You will be responsible for defining and articulating business metrics and targets for all initiatives and platforms, along with ongoing monitoring and improvements.
Is there a background check required for employment?
Yes, an offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.