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Manager-Marketing

  • Job
    Full-time
    Expert Level
  • IT & Cybersecurity
    Product
  • Gurgaon

AI generated summary

  • You need 10+ years in Product Management, digital UI/UX experience, BFSI industry knowledge, strong leadership, analytical skills, and the ability to connect stakeholder needs and communicate effectively.
  • You will engage clients with overdue accounts, manage digital channels' UI, define metrics, maintain product backlog, and collaborate on project strategies while ensuring timely delivery and risk mitigation.

Requirements

  • 10+ years of Product Management, Digital UI/UX build experience driving product implementation in an iterative approach
  • A good balance of business acumen and technical knowledge with a proven track record of driving platform innovation with a customer-first mindset
  • Experience managing multiple products or UI/UX builds with mandatory knowledge of BFSI industry (market trends, economics, regulatory environment)
  • Must have the ability to “connect the dots” between different requirements of different stakeholders
  • Proven track record in defining winning product constructs and delivering product vision and roadmap
  • Strong leadership with the ability to influence others through relationships without authority
  • Have the aptitude to zoom in to the lowest level of detail and zoom out describing vision and strategy
  • Must have the ability to translate business problem statements into solutions with analytical mindset
  • Strong communication and presentation skills

Responsibilities

  • Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
  • Own the Digital Channels (website logged in UI and Mobile App UI) platform on user stories, build, testing and implementation
  • Collaborate with business and technology partners, Fusion PMO, technology partners and colleagues in defining vision, strategy and roadmap
  • Own and help test all user stories and UI/UX for channels build end to end across UAT, SIT and Production testing
  • Define and articulate business metrics and targets for all initiatives and platforms and ongoing monitoring and improvements
  • Maintain an active product backlog that closely aligns with the business channel strategy and roadmap.
  • Understand and apply new trends, regulations and competitive best practices into requirements for the platform build.
  • Anticipate program / project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery

FAQs

What is the main responsibility of the Manager-Marketing role?

The main responsibility is to own the Digital Channels platform for website and mobile app, driving product implementation, testing, and strategy while collaborating with various stakeholders.

What qualifications are required for this position?

Candidates should have 10+ years of Product Management experience, particularly in Digital UI/UX, along with a strong understanding of the BFSI industry and the ability to manage multiple products or builds.

How important is customer experience in this role?

Customer experience is paramount in this role, as it involves driving platform innovation with a strong customer-first mindset.

Will I have the opportunity to lead a team?

Yes, the role requires strong leadership skills and the ability to influence others through relationships, even without direct authority.

Are there benefits provided for this position?

Yes, American Express offers competitive salaries, bonus incentives, comprehensive medical and other benefits, including support for well-being, flexible working models, and career development opportunities.

What type of projects will I be working on?

You will be working on building, testing, and delivering the Digital Channels platform as part of Project Fusion.

Is knowledge of regulatory environments important for this role?

Yes, understanding market trends, economics, and regulatory environments within the BFSI industry is crucial for success in this role.

What kind of communication skills are important for this position?

Strong communication and presentation skills are essential for articulating business metrics, strategies, and engaging with various stakeholders.

What metrics or targets should I expect to define in this role?

You will be responsible for defining and articulating business metrics and targets for all initiatives and platforms, along with ongoing monitoring and improvements.

Is there a background check required for employment?

Yes, an offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.