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Manager, Outside Sales

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Spectrum

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Benbrook

AI generated summary

  • You must have a Bachelor's degree or equivalent experience, 5+ years in outside sales, strong communication and technical skills, valid driver's license, and ability to work flexible hours.
  • You will lead a sales team, ensure sales goals are met, coach supervisors, manage staff development, analyze reports, and collaborate across departments to enhance the customer experience.

Requirements

  • Required Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English Language.
  • Excellent communication, interpersonal and organizational skills
  • Possess strong technical and computer skills
  • Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
  • Ability to work outside for extended periods in any season and/or during inclement weather
  • Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
  • Must be able to work non-traditional work hours such as evenings and weekends
  • Valid driver´s license, satisfactory driving record within Company required standards and auto insurance
  • Ability to complete documentation accurately.
  • Required Education
  • Bachelor´s degree in business or marketing, or equivalent work experience.
  • Required Related Work Experience and Number of Years
  • 5+ years’ of Outside Sales or related work experience.
  • Preferred Skills/Abilities and Knowledge
  • Knowledge of Direct Sales practices
  • Experience with consumer education of products and services
  • Knowledge of cable or telecommunications service
  • Preferred Related Work Experience and Number of Years
  • Sales Supervisory experience preferred - 0.5+

Responsibilities

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Responsible for meeting and exceeding budgeted headcount and sales goals.
  • A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams and developing skills in others.
  • Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
  • Leads a team of Residential Connectivity Sales Supervisors and their teams.
  • Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination and salary/status change recommendations.
  • Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
  • Possess the knowledge and expertise to lead, guide and develop Residential Connectivity Sales Supervisors and their teams.
  • Identify knowledge and training gaps within the Residential Connectivity Sales Supervisors and their teams, and develop plans to address these gaps.
  • Be familiar with reporting and analytics necessary to drive and support business decisions.
  • Collaborate with other departments and or support teams to achieve goals and objectives.
  • Residential Connectivity Sales leaders staff work allocation will consist of approximately 30% fieldwork and 70% office work.
  • Coach to and follow Charter’s Sales Process.
  • Communicate territory assignments to Residential Connectivity Sales Supervisors.
  • Monitor the payroll process and ensure timely and accurate approval of all commission payments.
  • Completes administrative tasks related to all sales activities and ensures their team does the same.
  • Has detailed understanding of Charters product offerings and value proposition in the markets they sell in.
  • Maintains current, in-depth knowledge of marketplace, including competition, and positive and professional relationships with customers, business partners, and co-workers.
  • Prepares reports as needed.
  • Perform other duties as requested by leadership.

FAQs

What is the primary responsibility of the Manager, Outside Sales?

The primary responsibility is to lead and manage a geographically assigned team of Residential Connectivity Sales Supervisors and their teams, focusing on selling best-in-class services to residential customers and soliciting new prospective customers.

What qualifications are required for the Manager, Outside Sales position?

A bachelor's degree in business or marketing, or equivalent work experience, along with 5+ years of Outside Sales or related work experience is required.

Is sales supervisory experience preferred for this role?

Yes, sales supervisory experience is preferred, with at least 0.5 years of related work experience.

What skills are essential for the Manager, Outside Sales position?

Essential skills include excellent communication, interpersonal, and organizational abilities, strong technical and computer skills, and the ability to travel and work outside in various weather conditions.

How much of the Manager's work will be in the field versus the office?

The position will involve approximately 30% fieldwork and 70% office work.

Are there any specific working conditions associated with this role?

Yes, the role involves both field and office environments, with exposure to inclement weather during outside work, and travel as required.

Will the Manager, Outside Sales need to work non-traditional hours?

Yes, the position may require working non-traditional hours, including evenings and weekends.

What kinds of products and services does the Manager, Outside Sales need to be familiar with?

The Manager needs to have a detailed understanding of Charter’s product offerings and value propositions in the markets they sell in, as well as knowledge of direct sales practices and consumer education of products and services.

What is the expectation regarding meeting budgeted goals in this role?

The Manager is responsible for meeting and exceeding budgeted headcount and sales goals consistently.

How does the company support employees' career growth?

Charter Communications is committed to offering a comprehensive pay and benefits package, allowing employees to build careers and rewarding contributions to the company’s success.

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Spectrum

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals.