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Manager, Outside Sales

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Spectrum

3d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    People, HR & Administration
  • Farmers Branch

AI generated summary

  • You need strong English skills, communication, technical savvy, and 5+ years in Outside Sales. A degree, valid driver’s license, and cable knowledge preferred. Must work non-traditional hours.
  • You will lead a sales team, manage training and development, set expectations, monitor performance, analyze data, and enhance customer experience while balancing field and office work.

Requirements

  • Ability to read, write, speak and understand English Language
  • Excellent communication, interpersonal and organizational skills
  • Possess strong technical and computer skills
  • Ability to complete documentation accurately
  • Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
  • Ability to work outside for extended periods in any season and/or during inclement weather
  • Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
  • Must be able to work non-traditional work hours such as evenings and weekends
  • Valid driver´s license, satisfactory driving record within Company required, standards and auto insurance
  • Bachelor´s degree in business or marketing, or equivalent work experience
  • 5+ years’ of Outside Sales or related work experience
  • Knowledge of Direct Sales practices
  • Experience with consumer education of products and services
  • Knowledge of cable or telecommunications service
  • Sales Supervisory experience preferred - 0.5+

Responsibilities

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Responsible for meeting and exceeding budgeted headcount and sales goals.
  • A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams and developing skills in others.
  • Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
  • Leads a team of Residential Connectivity Sales Supervisors and their teams.
  • Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination and salary/status change recommendations.
  • Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
  • Possess the knowledge and expertise to lead, guide and develop Residential Connectivity Sales Supervisors and their teams.
  • Identify knowledge and training gaps within the Residential Connectivity Sales Supervisors and their teams, and develop plans to address these gaps.
  • Be familiar with reporting and analytics necessary to drive and support business decisions.
  • Collaborate with other departments and or support teams to achieve goals and objectives.
  • Residential Connectivity Sales leaders staff work allocation will consist of approximately 30% fieldwork and 70% office work.
  • Coach to and follow Charter’s Sales Process.
  • Communicate territory assignments to Residential Connectivity Sales Supervisors.
  • Monitor the payroll process and ensure timely and accurate approval of all commission payments.
  • Completes administrative tasks related to all sales activities and ensures their team does the same.
  • Has detailed understanding of Charters product offerings and value proposition in the markets they sell in.
  • Maintains current, in-depth knowledge of marketplace, including competition, and positive and professional relationships with customers, business partners, and co-workers.
  • Prepares reports as needed.
  • Perform other duties as requested by leadership.

FAQs

What is the primary responsibility of the Manager, Outside Sales?

The primary responsibility is to lead a geographically assigned team of Residential Connectivity Sales Supervisors and their teams, managing daily operations to sell services to residential customers and support the goals of soliciting new prospective customers.

What percentage of the Manager's work is fieldwork versus office work?

The Manager's work allocation consists of approximately 30% fieldwork and 70% office work.

What qualifications are required for this position?

Candidates are required to have a Bachelor’s degree in business or marketing, or equivalent work experience, along with 5+ years of outside sales or related work experience.

Are there specific skills that are preferred for this role?

Yes, preferred skills include knowledge of Direct Sales practices, experience with consumer education of products and services, and knowledge of cable or telecommunications services.

Will the Manager be responsible for training and developing their team?

Yes, the Manager is responsible for managing and monitoring functions related to staff, including selection, training, development, performance evaluation, and addressing knowledge and training gaps.

Is travel required for this position?

Yes, travel is required, including the ability to travel to assigned territories and company facilities, and to work outside during inclement weather.

What kind of work environment can be expected for this position?

The work environment includes both field and office settings, with exposure to inclement weather during fieldwork.

What competencies are essential for this role?

Essential competencies include excellent communication, interpersonal and organizational skills, strong project management abilities, and the capacity to lead and motivate a team.

Are there specific hours required for this role?

Yes, the position may require non-traditional work hours, including evenings and weekends.

Does the role require familiarity with certain technologies?

Yes, familiarity with various consumer and commercial communications devices and computer software applications is important for this role.

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Spectrum

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals.