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Manager, People Services Generalist (Unemployment Hearing Support Team)

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Walmart

27d ago

  • Job
    Full-time
    Junior Level
  • Legal
  • Bentonville

AI generated summary

  • You need a Bachelor’s or paralegal certification, 2 years in legal/hearings, supervisory experience, and proficiency in advanced Microsoft Office.
  • You will support unemployment services by preparing appeal documentation, analyzing cases, testifying, managing workflows, and providing insights for process improvements.

Requirements

  • Bachelor’s, paralegal certification, advanced degree such as a J.D.
  • Two years in the legal field or supporting the hearings process.
  • Option 1: Bachelor's degree in business, human resources, information technology, or related area and 1 year's experience in business, human resources, information technology, or related area.
  • Option 2: 3 years’ experience in business, human resources, information technology, or related area.
  • 2 years' supervisory experience.
  • Bachelor's degree in business, human resources, information technology, or related area, experience in business, human resources, information technology, or related area., Using advanced functionality of Microsoft Office

Responsibilities

  • Provide direct support to Walmart Unemployment Services and stores by preparing evidence and the witness with pertinent information, including but not limited to, case details, previous submitted documentation, hearing notice with instructions, specific evidentiary exhibits to be submitted, hearing etiquette and process, and general expectations for the appeal’s process.
  • Provide continuous improvement recommendations for initial claims process and hearing support functions based on learnings and insights.
  • Identify the issues to be decided at the hearing.
  • Review and analyze state statutory guidance for misconduct to prepare appeal packet that demonstrates final incident meets the definition of misconduct as outlined by the state.
  • Prepare and submit relevant documentation central to the appeal to the state utilizing each state guidelines for submission of first level appeals.
  • Identify and label relevant portions of documentation.
  • Testify in unemployment hearings from business records when store level witness is unavailable.
  • Review and analyze hearing decisions for cases worked by hearings support team to collect data to improve the hearing process.
  • Exhaust employer's appeal rights by appealing unfavorable hearing decisions. (2nd level Appeals)
  • Manage team's workflow by sorting initial decisions and assigning appeals that require action from the employer.
  • Operate as SME regarding statutory misconduct in each state to assist with appeal questions by the team.
  • Create guidance on how to proceed with insufficiency cases to ensure that employer is adhering to the guidelines of the Unemployment Insurance Integrity Act and minimizing penalties to the employer.
  • Research and compile legislative changes that impact the appeals process.

FAQs

What is the primary purpose of the Manager, People Services Generalist (Unemployment Hearing Support Team) role?

The primary purpose of this role is to support Walmart's Unemployment Services Hearings Support Team by reviewing and analyzing employment documentation, preparing appeal packets, and participating in unemployment hearings to manage financial liabilities associated with unemployment claims.

What qualifications are required for this position?

A Bachelor’s degree in business, human resources, information technology, or a related area is required, along with 1 year of relevant experience, or alternatively, 3 years of experience in a related area, which must include 2 years of supervisory experience.

What kind of experience is preferred for applicants?

Preferred experience includes a Bachelor's degree in the relevant fields and experience using advanced functionality of Microsoft Office, along with experience in business, human resources, information technology, or related areas.

What specific tasks will the Manager be responsible for?

The Manager will prepare evidence for unemployment hearings, submit appeals, analyze state statutes regarding misconduct, testify in hearings, manage the team's workflow, and recommend continuous improvements to the claims process.

Is there an opportunity for career growth in this role?

Yes, joining Walmart’s Enterprise Business Services offers a journey of limitless growth and innovation, with opportunities to set new industry standards.

What benefits does Walmart offer for this position?

Walmart offers competitive pay, performance-based bonus awards, medical, vision, and dental coverage, a 401(k) match, stock purchase plan, PTO, paid maternity and parental leave, and other health and financial benefits.

Where is this position located?

The primary location for this position is at 805 Se Moberly Ln, Bentonville, AR 72716, United States of America.

Will the Manager need to participate in hearings?

Yes, the Manager will need to participate in unemployment hearings and may need to testify from business records if a store-level witness is unavailable.

What is the salary range for this position?

The annual salary range for this position is between $60,000.00 and $110,000.00, along with additional compensation including performance bonuses and potential stock options.

What is Walmart's stance on diversity and inclusion?

Walmart is committed to being an Equal Opportunity Employer and values diversity, unique styles, experiences, identities, ideas, and opinions, fostering an inclusive environment for all employees.

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Walmart

https://www.walmart.com/

Retail & Consumer Goods
Industry
10,001+
Employees
1962
Founded Year

Mission & Purpose

Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. When you join our Walmart family of brands (Sam's Club, Bonobos, Moosejaw and many more!), you’ll play a crucial role in shaping the future of retail, improving millions of lives around the world. We are ecstatic to have been named a Great Place to Work® Certified May 2023 – May 2024, Disability: IN 2023 Best Places to Work, and Fast Company 100 Best Workplaces for Innovators 2023. This is that place where your passions meet purpose. Join our family and build a career you’re proud of.