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Manager, Reporting, Planning & Forecasting

  • Job
    Senior Level
  • Banking & Finance
  • Toronto
  • Quick Apply


  • University Degree in an analytical field such as Economics or Business, or equivalent experience.
  • Intermediate/advanced Excel Skills (Advanced formulas such as Sumifs/Countifs), as well as an aptitude for data manipulation of large datasets.
  • VBA, or SQL skills an asset
  • Strong attention to detail
  • Prior experience using and creating/programming in Tableau
  • Salesforce usage and Salesforce reporting skills are as asset
  • Ability to articulate complex problems and insights in a clear and concise manner for stakeholders
  • Strong collaborator but work well independently and can manage multiple projects / responsibilities
  • Call centre experience is an asset


  • Management of financial performance against plans and forecasts:
  • Monitor monthly / period financial performance and provide insights to improve
  • Assist with development of the COE financial performance deck with accuracy and provide commentary to support variances to plan and LE
  • Support annual planning and periodic LE submissions
  • Create the appropriate business financials slide to support the business reviews
  • Execute invoice reconciliation and prepare summary documents to support approval to pay
  • Adhere /audit SL penalties and chargebacks to the vendor as per service contracts
  • Salesforce case management to help control costs
  • Strategic Planning & Forecasting:
  • Track and analyze historical volumes and patterns, and agent performance metrics (schedule compliance, absenteeism, average handle time)
  • Work with cross-functional teams within the business to improve customer service processes
  • Create long term and short-term forecasts, including financials
  • Review forecast-to-actual workload variance and determines if adjustments to future forecasts are necessary
  • Adjusts workforce requirements based on changing/dynamic forecasts; reforecasts when necessary
  • Liaise with vendors to ensure appropriate information flow and incorporation of forecast inputs
  • Maintain and develop necessary operational and performance reports:
  • Maintain and develop necessary operational and performance reports for the lines of business
  • identifies trends and averages on a daily, weekly, monthly, and seasonal basis
  • Develop and maintains historical data (e.g. absenteeism, attrition, management investment, call volume, productivity, service level performance, and staffing adherence etc.)
  • Filling adhoc reporting needs for business
  • Present results in a in a concise, decisive format for various stakeholders
  • Recreate existing reporting, and create new reporting into a Tableau solution
  • Ability to integrate various data streams into a coherent, accurate view of program activities
  • Coach and mentor team members:
  • Provide guidance to execute weekly /monthly deliverables and performance objectives.
  • Schedule monthly coaching session to support personal development and skills enhancement
  • Execute mid year and year end feedback activities including delivering written performance development via Workday

At Loblaw, we're developing innovative products and solutions. Our focus is on empowering Canadians to Live Life Well.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Our Purpose – Live Life Well Loblaw Companies Limited is Canada’s food and pharmacy leader, the nation’s largest retailer, and the majority unit holder of Choice Properties Real Estate Investment Trust. Loblaw – and its portfolio of grocery, health and beauty, financial services and apparel businesses – provides Canadians with an unparalleled mix of value, assortment and convenience, and offers Canadians two of the country’s most recognized brands – President’s Choice and no name. The acquisition of Shoppers Drug Mart, along with the powerful Life Brand and Optimum brand, has only served to reinforce our leadership position in the marketplace. As well, our PC Plus program, omni-channel efforts and multicultural merchandising offerings continued to be points of differentiation for our customer experience. In 2019, Loblaw has been recognized as one of Canada’s Top 100 Employers, Best Diversity Employers by Mediacorp Canada Inc.