Manager, Salesforce Services

University of Toronto

Jul 10, 2024

Applications are closed

Job
Full-time
Senior Level
Sales & Business Development
Toronto

Requirements

EDUCATION:
University graduate or combination of formal education and experience.
EXPERIENCE:
Minimum of five (5) years of recent and related experience in Salesforce Applications/Solutions development in a leadership role and/or senior administrator experience. Salesforce Administrator Certification; Understanding of AURA and APEX programming languages; Understanding of LWC and how they are used and deployed within a Salesforce environment; Demonstrated experience with Salesforce Service Cloud, Experience Cloud, and Student Success Hub; Prior experience leading large IT projects preferred. Demonstrated success working with faculty and administrative staff, in the implementation of large-scale system changes within an institution. Project management experience required. Demonstrated HR management experience in a unionized environment. Demonstrated success applying analytical, abstract, creative, evaluative and synthesis abilities within a software development environment. Basic understanding of software development methodologies and user design practices an asset.
SKILLS:
Proven project management skills including methodology, research, planning, and organizational skills. Strong analytical skills, able to take functional requirements and abstract them into models and concepts. Excellent presentation and written communication skills, ability to clearly communicate complex ideas using diagrams, models, and prototypes. Ability to train, mentor, motivate and guide others to learn complex technical design skills. Ability to bridge between business and technical personnel. Familiarity with SAP ERP software. Familiarity / knowledge of Research award management processes.

Responsibilities

Reporting to the Associate Director SIS, the Manager, Salesforce Services is responsible for managing the team of Information Technology Staff that assists the Division of the Vice-President, & Provost, DVPP in developing and amending functionality to the University’s enterprise Salesforce platform. The Manager, Salesforce Services leads the maintenance of the current system and the development and/or integration of new systems and applications to ensure ongoing sustainment, usability, and accessibility by the end users as per operational requirements and committed service levels. They will lead their team in achieving the primary operational functions and objectives of the DVPP and academic divisions as they pertain to systems and requirements and will make recommendations to add to and/or enhance the current administration applications aligned with institutional and divisional business and strategic requirements.
The incumbent will have a primary responsibility of leading the team that evaluates, informs solution design, and implements solution enhancements from the perspective of DVPP. They will work closely with DVPP and the academic divisions to define and coordinate functionality required and execute development, implementation and integration as required.
The Manager will facilitate and lead team efforts to establish current and future functional requirements and translate those requirements into specifications for development. The incumbent must establish close working relationships with team members, subject matter experts (SMEs) and technical partners within and outside the immediate project structure.

FAQs

What are the qualifications required for the Manager, Salesforce Services position?

The qualifications for the Manager, Salesforce Services position include a university graduate or combination of formal education and experience, minimum of five years of recent and related experience in Salesforce Applications/Solutions development in a leadership role and/or senior administrator experience, Salesforce Administrator Certification, understanding of AURA and APEX programming languages, and demonstrated experience with Salesforce Service Cloud, Experience Cloud, and Student Success Hub.

What skills are necessary for the Manager, Salesforce Services role?

Skills necessary for the Manager, Salesforce Services role include proven project management skills, strong analytical skills, excellent presentation and written communication skills, ability to train, mentor, and guide others, ability to bridge between business and technical personnel, familiarity with SAP ERP software, and exceptional leadership and teamwork skills.

What is the closing date for applications for the Manager, Salesforce Services position?

The closing date for applications for the Manager, Salesforce Services position is 07/24/2024, 11:59PM ET.

What is the pay scale and hiring zone for the Manager, Salesforce Services role?

The pay scale group and hiring zone for the Manager, Salesforce Services role is PM 4 with a hiring zone of $102,763 - $119,892 and a broadband salary range of $102,763 - $171,273.

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Founded in 1827, the University of Toronto is Canada’s top university with a long history of challenging the impossible and transforming society through the ingenuity and resolve of our faculty, students, alumni, and supporters. We are proud to be one of the world’s top research-intensive universities, bringing together top minds from every conceivable background and discipline to collaborate on the world’s most pressing challenges. As a catalyst for discovery, innovation, and progress, we prepare our students for success through an outstanding global education and commitment to inclusive excellence. The ideas, innovations, and actions of more than 660,000 graduates advance U of T’s impact on communities across the globe.