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Manager/Senior Manager, Product Analytics - (Logistics, Service)

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Delivery Hero

23d ago

  • Job
    Full-time
    Senior Level
  • Data
    Product
  • Berlin

AI generated summary

  • You need 8+ years in product/data analytics with 2+ years in leadership, strong SQL skills, e-commerce acumen, reporting tool knowledge, a quantitative degree, and excellent English communication.
  • You will lead a product analytics team, engage with stakeholders, design metrics with data science, analyze user experiences, and apply industry developments for performance insights.

Requirements

  • 8+ years of experience as a Product or Data Analyst in a dynamic environment, including a minimum of 2 years leading teams - ideally with a broad mission scope or multiple stakeholders
  • Strong expertise in SQL, including advanced query optimization for optimal performance
  • Highly passionate about data, with creative problem-solving abilities and a keen eye for detail
  • Strong business acumen in e-commerce or related product industries
  • Self-motivated with a meticulous working style, you thrive as a team player, always focused on bringing out the best in your team
  • Strong knowledge of at least one reporting tool (e.g., Tableau, QlikView, Looker, MicroStrategy, Periscope) and experience with big data tools (e.g., Redshift, BigQuery)
  • You have at least a bachelor’s degree in a quantitative field e.g. computer science, physics, mathematics, engineering
  • Excellent English communication skills

Responsibilities

  • You will lead a team of product analysts and shape the team organization in one of the fastest-growing business units within Delivery Hero, Service Logistics. You will be also responsible for the team performance and growth
  • You will engage with senior leadership and key stakeholders to understand business goals, requirements, and priorities and help translate them into roadmaps
  • You will work closely with our data science team to design and implement metrics that help us better understand the performance of our products
  • Your team will be responsible for identifying what service experiences drive the best customer retention, including A/B testing, cohort analysis, and user segmentation to identify trends, insights, and areas for improvement
  • You are up-to-date with cutting-edge developments in your area of focus and look for the right opportunities to apply them

FAQs

What is the job title for this position?

The job title is Manager/Senior Manager, Product Analytics - (Logistics, Service).

What are the primary responsibilities of this role?

The primary responsibilities include leading a team of product analysts, engaging with senior leadership to understand business goals, working with the data science team to implement performance metrics, and identifying service experiences that drive customer retention through various analytical methods.

How many years of experience are required for this position?

A minimum of 8 years of experience as a Product or Data Analyst is required, including at least 2 years of experience in a leadership role.

What technical skills are necessary for this role?

Strong expertise in SQL, knowledge of at least one reporting tool (such as Tableau or Looker), and experience with big data tools (like Redshift or BigQuery) are required.

Is experience in the user retention domain important for this role?

While not required, experience in the user retention domain is considered a nice-to-have.

What educational background is preferred for candidates?

A bachelor’s degree in a quantitative field such as computer science, physics, mathematics, or engineering is preferred.

Where is the company headquartered?

The company is headquartered in Berlin, Germany.

What benefits are offered to employees?

Benefits include a hybrid working model, 27 days of holiday with additional days for longer service, an educational budget, health checkups, meal vouchers, and support for public transportation, among others.

How many days of holiday do employees receive?

Employees receive 27 days of holiday, with an additional day on the 2nd and 3rd year of service.

What support is provided for career development?

The company supports career development through a €1,000 educational budget, language courses, parental support, and access to the Udemy Business platform for various online courses.

How does the company emphasize diversity and inclusion?

The company believes diversity and inclusion are essential for creating an exciting product and experience, and they do not discriminate based on various personal characteristics. They also encourage candidates to request accommodations or support for the interview process.

What is the work schedule for employees in this position?

Employees are expected to follow a hybrid work model, joining the team for face-to-face connection and collaboration in the Berlin campus 2 days a week.

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Delivery Hero

We build, We deliver, We lead.

Technology
Industry
10,001+
Employees

Mission & Purpose

As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.