Logo of Huzzle

Manager/Sr. Manager, Strategic Planning

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Business, Operations & Strategy
  • Toronto

AI generated summary

  • You should be a self-starter with strong communication, financial acumen, stakeholder management, and project management skills, capable of driving results and synthesizing information effectively.
  • You will manage strategic initiatives, oversee planning processes, track metrics, support communication strategies, and engage with stakeholders to ensure successful project implementation.

Requirements

  • The ideal candidate will be a highly motivated self-starter who is able to effectively multi-task and lead projects with limited guidance. The individual must be a strong communicator, a relationship builder, and have experience in a strategic capacity.
  • Strong followership and demonstrable experience driving success through others.
  • Exceptional financial acumen, problem solving skills, analytical capabilities, and collaboration skills.
  • Excellent stakeholder management skills and the ability to influence both laterally and upwards across business units.
  • High level of business acumen, excellent strategic thinking, process management and time management skills.
  • Ability to develop clear action plans and drive processes with numerous inter-dependencies.
  • Excellent written and verbal communication skills, and able to synthesize and present materials effectively across multi-media channels.
  • Proven experience in project management, ability to set priorities and manage tasks to drive results within short time frames.

Responsibilities

  • Providing planning and coordination support to the ICS VPs, including strategic business planning, project management, analytical support, and leadership of specific strategic initiatives, as required.
  • Assisting in managing key strategic initiatives - identifying key stakeholders, driving communications, and managing timelines to ensure timely and successful completion.
  • Overseeing the annual strategic planning process, tracking key metrics, and developing scorecards. Working closely with key stakeholder partner groups to align strategic priorities with financial expectations.
  • Assisting in market visits (presentations and logistics) and partner with the office of the President to ensure the team meet specific deliverables, as required.
  • Facilitating the implementation of the team’s strategy and long-range plan.
  • Managing a comprehensive colleague communication strategy including town halls, All-Hands, business updates and any digital or written communications.
  • Supporting colleague engagement initiatives and representing the team on a variety of ICS Canada committees, taskforces, and initiatives.

FAQs

What is the primary focus of the Manager/Sr. Manager, Strategic Planning role?

The primary focus is to provide strategic and operational support to the Office of the VP of Products, NPD, Partnerships & Brand, as well as the broader ICS Canada business, including strategic business planning, project management, and oversight of key strategic initiatives.

What qualifications are required for this position?

The ideal candidate should be a highly motivated self-starter with experience in a strategic capacity, strong communication and relationship-building skills, exceptional financial acumen, and proven project management abilities.

What type of support will I provide to the ICS VPs?

You will provide planning and coordination support, including strategic business planning, analytical support, project management, and leadership of specific strategic initiatives.

How will I assist with strategic initiatives in this role?

You will assist by identifying key stakeholders, driving communications, managing timelines, and ensuring timely and successful completion of initiatives.

What kinds of communication strategies will I manage?

You will manage a comprehensive colleague communication strategy that includes town halls, All-Hands meetings, business updates, and other digital or written communications.

Is prior experience in project management necessary?

Yes, proven experience in project management is necessary, along with the ability to set priorities and manage tasks to drive results within short time frames.

What kind of benefits does American Express offer to its employees?

American Express offers competitive base salaries, bonus incentives, comprehensive medical, dental, and vision benefits, flexible working arrangements, generous paid parental leave policies, and free access to global wellness centers, among others.

How does American Express prioritize employee well-being?

American Express prioritizes holistic well-being through physical, financial, and mental health programs and benefits that support colleagues and their loved ones at every stage of life.

Are there opportunities for career development in this role?

Yes, the role offers career development and training opportunities to support your growth and advancement within the company.

What is American Express's commitment to workplace inclusivity?

American Express is committed to providing an inclusive and accessible work environment, ensuring all applicants and employees are treated with dignity and respect, regardless of various personal factors such as age, gender, race, and disability.

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.