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Manager, Third Party Logistics


New Balance


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  • Job
    Senior (5-8 years)
  • Mississauga

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.


The Manager, Third-Party Logistics (3PL) Distribution Operations is responsible for overseeing and optimizing the distribution operations managed by third-party logistics providers. This role involves ensuring efficient and effective logistics operations, maintaining high levels of customer satisfaction, managing 3PL relationships, and driving continuous improvement initiatives. The Manager will collaborate with cross-functional teams, including Supply Chain, Inventory Planning, Customer Operations, Finance, and sales to achieve organizational goals.


  • Third-Party Logistics Management:
    • Establish and maintain strong relationships with 3PL partners.
    • Oversee daily operations of third-party logistics providers to ensure timely and accurate order fulfillment.
    • Manages in a fact-based manner and ensures effective measurements are in place. Monitor 3PL performance through key performance indicators (KPIs) and service level agreements (SLAs).
    • lead monthly MBRs and invoice reconciliation. Reviewing, costs, performance to maximize savings and delivery performance for both inbound and outbound logistics.
    • Establish and refine Standard Operating Procedures (SOP's) for the entire logistics team and ensure that a program is in place to continuously monitor the performance and adherence of those procedures.
    • Conduct regular reviews and audits of 3PL operations to ensure compliance with company standards and regulations.
    • Address and resolve any issues or disputes with 3PL partners promptly.
  • Operational Efficiency:
    • Identify and implement continuous improvement initiatives with 3PL providers to ensure favorable terms and conditions.
    • Utilize data analytics to drive decision-making and optimize decision making.
    • Develop and implement strategies to improve inventory management, order accuracy, and delivery times.
  • Cross-Functional Collaboration:
    • Work closely with Supply Chain, Logistics, inventory Planning, Customer Operations, and Sales to align logistics operations with business objectives.
    • Coordinate with internal stakeholders to ensure seamless integration of logistics activities with other business processes.
    • Provide regular updates and reports to senior management on 3PL performance and logistics operations.


  • Professional certifications such as Certified Supply Chain Professional (CSCP) or Certified in Logistics, Transportation, and Distribution (CLTD), preferred
  • 7+ years of experience in logistics, supply chain management, or distribution operations, with a focus on 3PL management.
  • Strong analytical and problem-solving skills with a demonstrated ability to analyze data and provide insight to the business.
  • Excellent communication and negotiation skills.
  • Proficiency in logistics and supply chain management software. E.g., WMS, TMS, ERP systems (Specifically Microsoft Dynamic).
  • Ability to work collaboratively with cross-functional teams.
  • Strong organizational and project management skills.
  • Experience in e-commerce and retail distribution operations.
  • Knowledge of Lean or Six Sigma methodologies preferred

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics
Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.