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Manager, Training, House of Dior New York

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Education & Teaching
  • New York

AI generated summary

  • You need 5 years in luxury retail training, passion for fashion, strong communication skills, program development ability, and proficiency in PowerPoint and Excel. Travel and flexible hours required.
  • You will develop and evaluate training programs, support onboarding, coach staff, track training effectiveness, and coordinate seasonal training initiatives to enhance sales and client experience.

Requirements

  • 5 Years of Retail Training experience, preferably in a luxury retail environment
  • Strong passion and awareness for the luxury fashion industry
  • Ability to develop a strong understanding of the Dior brand image
  • Ability to develop interactive, creative, and comprehensive training programs in a variety of areas
  • Ability to communicate in a clear and concise manner at all levels of the organization
  • Ability to listen actively to all and communicate material and instructions to others
  • Ability to follow the company’s policies and procedures
  • Strong computer presentation skills with an emphasis on Powerpoint and Excel
  • Ability to work a full-time schedule including nights, weekends, and holidays
  • Ability to travel as needed

Responsibilities

  • Develop & facilitate Training Programs in the boutique including brand culture, product knowledge, selling ceremony, client development and employee induction, etc.
  • Evaluate training and development needs of the boutique on an ongoing basis and provide regular follow-up to retail teams and corporate departments
  • Evaluate existing training programs, partner with the training team to revise or create new training programs based on business needs
  • Partner with Regionals, Merchandising, Visual, Events, CRM, and PR teams to develop product training on a seasonal basis
  • Track productivity reporting process, partner with Regional Leadership to coach and manage underperforming associates
  • Oversee induction and onboarding for new employees of the boutique and support with store openings, events and activations
  • Assist Management with spot coaching on the floor to support development of client experience, styling and brand ambassadorship of the boutique team
  • Provide recaps on trainings to Training, Boutique management and Retail Leadership Teams
  • Communicate with Retail Leadership to evaluate training level of all employees trained
  • Coordinate and Manage training calendar in support of seasonal launches, events and activations for boutique support
  • Adjust priorities and manage time to support the business needs most effectively
  • Track effectiveness of training programs, and provide regular follow-up to sustain

FAQs

What is the primary role of the In Store Training Manager at House of Dior New York?

The primary role of the In Store Training Manager is to train and coach Retail Teams on the Dior selling ceremony, product knowledge, and client development to achieve commercial goals and provide the ultimate client experience in a luxury environment.

What qualifications are required for this position?

The candidate should have at least 5 years of retail training experience, preferably in a luxury retail environment, along with a strong passion for the luxury fashion industry, excellent communication skills, and the ability to develop and facilitate comprehensive training programs.

What key responsibilities does the Training Manager have?

Key responsibilities include developing and facilitating training programs, evaluating training needs, overseeing employee onboarding, coaching team members, tracking training effectiveness, and collaborating with various departments to enhance training initiatives.

Is travel required for this position?

Yes, the role requires the ability to travel as needed.

What is the expected work schedule for this position?

The Training Manager should be available to work a full-time schedule, which includes nights, weekends, and holidays.

What benefits does Christian Dior Inc. offer employees?

The company offers comprehensive benefit plans including medical, dental, vision, Flexible Spending Accounts, paid time off, 401k plans with employer contributions, and employee discounts, among others.

Will there be opportunities for professional development?

Yes, there will be opportunities for professional development through training programs and engagement in committees like Sustainability, Diversity, Equity, and Inclusion, and Corporate Social Responsibility.

Is the position open to candidates of diverse backgrounds?

Yes, Christian Dior Couture provides equal employment opportunities and strives to create an inclusive environment where all unique talents are valued.

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts
Industry
5001-10,000
Employees
1947
Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.