Logo of Huzzle

Manager - Warranty Renewals

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need strong skills in CRM, sales strategy, team leadership, problem-solving, communication, team handling, and sales management.
  • You will generate warranty renewal leads, coordinate with service centers, implement sales strategies, monitor executive performance, and deliver training to enhance their sales skills and product knowledge.

Requirements

  • Customer Relationship Management
  • Sales Strategy
  • Team Leadership
  • Problem Solving
  • Communication
  • Team handling
  • Sales Management

Responsibilities

  • Generate extended warranties renewal leads through calling executives
  • Service centre coordination for lead collection & billing
  • Ensure timely effective implementation of strategies to drive sales
  • Work on Incentivisation and Promotional schemes alongside the inputs from product team
  • Monitor and review the calling executive effectiveness on extended warranty sales pitch & conversion ratio
  • Deliver sales training programs for the calling executives to improve their product knowledge, sales skills, and customer service abilities

FAQs

What is the primary responsibility of the Manager - Warranty Renewals?

The primary responsibility is to manage sales targets through effective sales initiatives for extended warranties targeted for renewals.

What skills are required for this position?

Required skills include Customer Relationship Management, Sales Strategy, Team Leadership, Problem Solving, Communication, Team Handling, and Sales Management.

How is success measured in this role?

Success is measured by the effectiveness of the sales drive for extended warranties, the conversion ratio of leads, and the achievement of sales targets.

Will I be responsible for training the team?

Yes, part of your responsibilities includes delivering sales training programs for calling executives to enhance their skills and product knowledge.

What strategies will I be implementing?

You will implement strategies aimed at driving sales, which may include incentivization and promotional schemes developed in collaboration with the product team.

Who will I coordinate with for lead collection?

You will coordinate with service centers for lead collection and billing.

Are there specific targets for renewal leads?

Yes, generating leads for extended warranty renewals is a key part of your role, with a focus on meeting sales targets.

What approach will I take if a calling executive is underperforming?

You will monitor and review their effectiveness, providing feedback and additional training as necessary to improve their sales pitch and conversion ratios.

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.