FAQs
What is the primary responsibility of the Manager - Warranty Renewals?
The primary responsibility is to manage sales targets through effective sales initiatives for extended warranties targeted for renewals.
What skills are required for this position?
Required skills include Customer Relationship Management, Sales Strategy, Team Leadership, Problem Solving, Communication, Team Handling, and Sales Management.
How is success measured in this role?
Success is measured by the effectiveness of the sales drive for extended warranties, the conversion ratio of leads, and the achievement of sales targets.
Will I be responsible for training the team?
Yes, part of your responsibilities includes delivering sales training programs for calling executives to enhance their skills and product knowledge.
What strategies will I be implementing?
You will implement strategies aimed at driving sales, which may include incentivization and promotional schemes developed in collaboration with the product team.
Who will I coordinate with for lead collection?
You will coordinate with service centers for lead collection and billing.
Are there specific targets for renewal leads?
Yes, generating leads for extended warranty renewals is a key part of your role, with a focus on meeting sales targets.
What approach will I take if a calling executive is underperforming?
You will monitor and review their effectiveness, providing feedback and additional training as necessary to improve their sales pitch and conversion ratios.