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Manager - Warranty Renewals

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need strong skills in customer relationship management, sales strategy, team leadership, problem solving, effective communication, team handling, and sales management.
  • You will generate warranty renewal leads, coordinate with service centers, implement sales strategies, manage promotions, monitor calling executives' performance, and deliver training programs.

Requirements

  • Customer Relationship Management
  • Sales Strategy
  • Team Leadership
  • Problem Solving
  • Communication
  • Team handling
  • Sales Management

Responsibilities

  • Generate extended warranties renewal leads through calling executives
  • Service centre coordination for lead collection & billing
  • Ensure timely effective implementation of strategies to drive sales
  • Work on Incentivisation and Promotional schemes alongside the inputs from product team
  • Monitor and review the calling executive effectiveness on extended warranty sales pitch & conversion ratio
  • Deliver sales training programs for the calling executives to improve their product knowledge, sales skills, and customer service abilities

FAQs

What is the primary responsibility of the Manager - Warranty Renewals?

The primary responsibility is to manage sales targets of the organization through an effective sales drive of extended warranties targeted for renewals.

What skills are required for this position?

Required skills include Customer Relationship Management, Sales Strategy, Team Leadership, Problem Solving, Communication, Team handling, and Sales Management.

How will leads for extended warranties be generated?

Leads for extended warranties will be generated primarily through calling executives.

What is the role of service center coordination in this job?

Service center coordination is essential for lead collection and billing related to extended warranties.

How will sales strategies be implemented effectively?

Timely and effective implementation of strategies to drive sales will be ensured through collaboration with various teams and regular monitoring.

Is there an incentive or promotional scheme in place for this role?

Yes, there will be a focus on incentivization and promotional schemes, developed alongside inputs from the product team.

How will the effectiveness of calling executives be monitored?

The effectiveness of calling executives will be monitored through their extended warranty sales pitch and conversion ratios.

Will training be provided to the calling executives?

Yes, sales training programs will be delivered to improve their product knowledge, sales skills, and customer service abilities.

What are the goals for this role in terms of sales?

The goals include achieving sales targets for extended warranty renewals and enhancing the overall sales efficiency of the team.

What type of communication is essential in this position?

Effective communication is essential for coordinating with service centers, managing the team, and interacting with customers to ensure successful sales.

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.