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Marketing Specialist - Customer Journey Owner / Experience Lead

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Fedex

16d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Marketing
  • Porto

AI generated summary

  • You must have a customer-centric mindset, strong project management skills, agility knowledge, collaboration ability with stakeholders, and excellent communication skills.
  • You will define customer journey strategies, manage experience roadmaps, lead enhancements from idea to realization, and monitor performance with insights teams to meet customer expectations.

Requirements

  • • Customer-Centric Approach: A passion for understanding customer needs and delivering exceptional user experiences.
  • • Excellent Project Management Skills: Ability to lead complex projects with a focus on outcomes and value delivery for both customers and the business.
  • • Understanding of Business Agility: Familiar with different agile tools and ways of working
  • • Collaboration: Can work with multitude of stakeholders and harness buy in for key priorities.
  • • Strong Communication: Excellent verbal and written communication skills, with the ability to clearly convey objectives, progress and outcomes.

Responsibilities

  • Vision & Strategy Development: Define the strategy and vision for the assigned customer journey(s) and / or experiences in line with customer needs and the organization’s wider strategic objectives.
  • Roadmap / Backlog Management: Create experience roadmap including the prioritization and management of the product backlog to deliver most valuable features and improvements in a timely manner.
  • Experience Enhancements: Act as business lead to take experience enhancements for both digital and process capabilities from idea to realization; obtaining buy in and support from cross-functional stakeholders.
  • Performance Monitoring: Work with Customer Insights and Customer Experience Design teams to understand if the journey/experience is meeting customer expectations and delivering desired business outcomes.

FAQs

What is the role of a Marketing Specialist - Customer Journey Owner / Experience Lead at FedEx?

The role involves defining the strategy and vision for assigned customer journeys and experiences, managing experience roadmaps, leading enhancements from idea to realization, and monitoring performance to ensure customer expectations are met.

What qualifications are required for this position?

Candidates should possess a customer-centric approach, excellent project management skills, an understanding of business agility, strong collaboration abilities, and outstanding verbal and written communication skills.

What kind of projects will the Marketing Specialist be managing?

The Marketing Specialist will manage complex projects focused on enhancing customer experiences across digital and process capabilities, driving valuable features and improvements.

Is this position suitable for individuals with little experience in marketing?

While a background in marketing is beneficial, a strong customer-centric mindset, project management skills, and the ability to collaborate with stakeholders can also qualify candidates for the position.

What training and development opportunities does FedEx provide?

FedEx offers a comprehensive training program, on-the-job learning opportunities, extensive learning resources, and a Tuition Assistance Program for eligible employees.

What are the potential career opportunities after this role?

FedEx provides great career advancement opportunities within the organization, allowing employees to grow and explore various paths based on their skills and interests.

Is there support for employees facing challenges in their personal lives?

Yes, FedEx offers an Employee Assistance Program to support you and your family during difficult life situations.

What perks do employees receive at FedEx?

Employees enjoy an attractive compensation package, reduced-rate shipping, and access to extensive learning and development resources.

Are flexible working options available for this job?

Yes, the position is hybrid, allowing for a combination of remote work and office presence, providing flexibility to employees.

How does FedEx value diversity within its workforce?

FedEx prides itself on having a diverse workforce of 530,000 team members, reflecting the diversity of the global community it serves.

Transportation
Industry
10,001+
Employees
1971
Founded Year

Mission & Purpose

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 team members to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.