FAQs
What is the primary responsibility of the Marketing Specialist - User Experience (UX) Researcher?
The primary responsibility is to conduct user research, develop research plans, synthesize findings, and collaborate with cross-functional teams to advocate for user-centered design.
What kind of research methods will I be using in this position?
You will use a variety of research methods including usability testing, user interviews, surveys, and contextual inquiries.
Are there opportunities for career development within FedEx?
Yes, FedEx offers extensive learning resources, on-the-job learning opportunities, and a Tuition Assistance Program for eligible employees to further develop their skills and knowledge.
What tools or software should I be proficient in for this role?
You should be proficient in prototyping tools such as Figma, Sketch, and Axure to create wireframes, mockups, and service prototypes.
Is there support for employees in difficult life situations?
Yes, there is an Employee Assistance Program available for you and your family to help in difficult life situations.
How important is analytical skill in this role?
Strong analytical skills are crucial as you will need to interpret complex data and draw meaningful conclusions that drive decision-making.
Will I have the opportunity to present findings to diverse audiences?
Yes, effective communication is key in this role, and you will present findings clearly and persuasively to various stakeholders.
What is the company culture like at FedEx?
FedEx prides itself on being diverse, supportive, and invested in employee development, fostering a sense of community and collaboration among team members.
Do you offer any employee discounts?
Yes, employees receive reduced-rate shipping as a benefit.
What is the work environment like for this position?
The position supports a hybrid work environment, allowing for remote work in combination with in-office collaboration.