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Marketing Technology Administrator

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TransUnion

Oct 26

  • Job
    Full-time
    Mid Level
  • Marketing
    IT & Cybersecurity
  • Johannesburg
    Remote
  • Quick Apply

AI generated summary

  • You need experience with SaaS marketing tech, support in global organizations, training communication plans, strong analytical and Excel skills, and a passion for deepening marketing tech expertise.
  • You will support user queries, coach teams on technology use, improve processes, develop training documentation, and collaborate on evaluating and enhancing the marketing technology stack.

Requirements

  • Firsthand experience working with Software-as-a-Service marketing technology platforms, i.e. Salesforce, Eloqua, Adobe Experience Platform, Qualtrics, Medallia to provide support across the marketing technology stack.
  • Experience working in a matrixed global organization supporting business stakeholders with systems and processes.
  • Experience in developing communication plans for Training/Knowledge, to share with the wider Marketing teams and users of the Martech estate, providing a frictionless experience with technology and supporting users to be self-sufficient where needed.
  • Excellent analytical and problem-solving skills, using them to resolve system related incidents and expert Excel skills.
  • Sincere interest in marketing technology and deepening that expertise through working with Salesforce and other marketing technology platforms.

Responsibilities

  • Assist with user queries, trouble shooting and provide support in responding to any system alerts.
  • Coaching the Marketing and Sales teams through solution capabilities and utilization of technology in line with the strategy and roadmap.
  • Help the Martech team to drive improvements to processes, people, and platforms to continually automate and optimize the marketing technology stack and drive enterprise impact from marketing technology investments.
  • Help develop training documentation and opportunities for existing and new platforms within the marketing technology stack.
  • Collaborate with the MarTech team and business partners to evaluate, assess, and introduce capabilities and platform enhancements to the marketing technology roadmap.

FAQs

Do we support remote work?

Yes, this is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

What is the key responsibility of the Marketing Technology Administrator?

The key responsibility includes supporting platform adoption, development, and utilization, managing user access and security privileges, and assisting with user queries and troubleshooting.

What marketing technology platforms should the candidate be familiar with?

The candidate should have firsthand experience with Software-as-a-Service marketing technology platforms such as Salesforce, Eloqua, Adobe Experience Platform, Qualtrics, and Medallia.

What skills are required for this position?

Required skills include excellent analytical and problem-solving abilities, expert Excel skills, and a sincere interest in marketing technology.

Is prior experience in a global organization important for this role?

Yes, experience working in a matrixed global organization while supporting business stakeholders with systems and processes is important.

Will there be training opportunities for new platforms?

Yes, the role involves helping to develop training documentation and opportunities for existing and new platforms within the marketing technology stack.

What qualifications are preferred for applicants located in South Africa?

Preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

What are the requirements for home office setup?

It is required that candidates reside in a home that is fibre ready and has a minimum of a 100 Meg Fibre line for effective work.

How long should applicants wait to hear back after applying?

Applicants should regard their application as unsuccessful if they have not heard from TransUnion within 3 weeks of applying.

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TransUnion

Consulting
Industry
10,001+
Employees

Mission & Purpose

TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people. We call this Information for Good®—it’s our purpose, and what drives us every day.