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Matchday Welcome Team

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

AI generated summary

  • You must excel in teamwork, have customer service or hospitality experience, strong communication skills, and attention to detail. Flexibility for hours and a passion for football are pluses.
  • You will greet guests, assist with seating, maintain cleanliness, collaborate with team members, handle inquiries, and provide club information while ensuring exceptional service and professionalism.

Requirements

  • Ability to follow instructions and work effectively as part of a team.
  • Previous experience in a customer service or hospitality role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong organisational skills and attention to detail.
  • Enthusiasm for football and knowledge of the sport is a plus.
  • Must be reliable, punctual, and able to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

  • Greet guests as they arrive at the football club, providing a warm and friendly welcome.
  • Assist guests with seating arrangements and escort them to their tables or designated areas.
  • Compliance with the in-house training regulations.
  • Maintain cleanliness and organisation in the host/hostess station and surrounding areas.
  • Collaborate with other team members, including servers, bartenders, and managers, to ensure smooth operations and exceptional guest service.
  • Assist with other aspects of service once guests are seated: working the room, running of drinks, and clearing of plates.
  • Handle guest inquiries, requests, and concerns promptly and professionally.
  • Uphold the football club's standards of hospitality and professionalism at all times and follow all outlined club policies.
  • Provide information about the football club, including upcoming matches, events, and facilities.

FAQs

What is the location of the Matchday Welcome Team position?

The position is located at Old Trafford.

What are the main responsibilities of the Matchday Welcome Team?

The main responsibilities include greeting guests, assisting with seating arrangements, maintaining cleanliness, collaborating with team members, handling guest inquiries, and providing information about the football club.

Is previous experience in customer service or hospitality required?

Previous experience in a customer service or hospitality role is preferred but not necessarily required.

What skills are necessary for the Matchday Welcome Team role?

Essential skills include excellent communication and interpersonal skills, the ability to work in a fast-paced environment, strong organizational skills, and a proactive and friendly personality.

Is knowledge of football beneficial for this position?

Yes, enthusiasm for football and knowledge of the sport is considered a plus for this role.

What are the working hours for this position?

The position requires flexibility, including working evenings, weekends, and holidays, in line with matchdays.

Is there a commitment to diversity and inclusion in the recruitment process?

Yes, Manchester United is committed to building a diverse and inclusive environment and welcomes applicants from all backgrounds.

How can I apply for the Matchday Welcome Team position?

Interested candidates should submit their application through the appropriate channels as indicated in the job description.

Will there be background checks as part of the hiring process?

Yes, all candidates will undergo a Disclosure and Barring Service check and reference checks as part of the hiring process.

Where can I find support if I need adjustments during the recruitment process?

If you need adjustments to help you perform at your best during the recruitment process, you can contact Manchester United, and they will be happy to discuss them with you.

Manchester United is one of the most popular and successful sports teams in the world.

Entertainment & Media
Industry
501-1000
Employees
1878
Founded Year

Mission & Purpose

Manchester United is one of the most popular and successful sports teams in the world, playing one of the most popular spectator sports on Earth. Through our 135-year heritage we have won 61 trophies, enabling us to develop the world’s leading sports brand and a global community of 1.1 billion followers. Our large, passionate community provides Manchester United with a worldwide platform to generate significant revenue from multiple sources, including sponsorship, merchandising, product licensing, new media & mobile, broadcasting and match day.

Culture & Values

  • Play To Win

    We nurture the development of all our talent.

  • Unity & Inclusion

    We promise to champion diversity and to use our influence to promote equality for all.

  • Heritage & Innovation

    We stand on the shoulders of giants, continuing their legacy by driving the club, and football, ever onwards.

  • Entertainment & Inspiration

    We constantly seek innovative and better ways of engaging and entertaining our fans, giving them what they want and bringing them closer to the club they love.

  • Highest Standards

    We are driven by a culture of excellence, striving to set the benchmarks in sport and business.

  • Hard Work & Resilience

    We understand the expectations of Manchester United and work hard to exceed them.

Benefits

  • Pension Scheme

  • Life Assurance

  • Car Parking

  • Bonus Schemes

  • Hybrid Working Environment

  • Flexible Working

  • Healthcare

  • Purchasing Additional Holiday