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Maternity Ultrasound Appointments Clerk

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Oxford University Hospitals NHS Foundation Trust

Oct 24

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare

Requirements

  • We expect candidates to be motivated, hardworking and compassionate with a positive and professional approach to providing excellent customer service.
  • Maintain an accurate, current filing system, ensuring relevant information is recorded updating patient details using hospital computer systems - BadgerNet, Millennium EPR, Radiology CRIS, IOV.
  • Act upon queries from referring consultants, midwives and patients.

Responsibilities

  • Duties include diary administration, booking ultrasound appointments, correspondence support and other administrative duties as required.
  • Open and prioritise incoming post, ensure supporting information is available when appropriate and taking responsibility for actioning urgent items, escalating appropriately.
  • Support patients by booking relevant ultrasound investigations in line with maternity pathways.
  • Monitor urgent investigation requests to ensure they are processed appropriately.
  • Work closely with all staff in the service to ensure compliance with referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.
  • Maintain an accurate, current filing system, ensuring relevant information is recorded updating patient details using hospital computer systems - BadgerNet, Millennium EPR, Radiology CRIS, IOV.
  • Ensure patients that have not attended or cancelled their appointments are highlighted and follow up in a timely manner.
  • Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.
  • Act upon queries from referring consultants, midwives and patients.

FAQs

What is the main responsibility of the Maternity Ultrasound Appointments Clerk?

The primary responsibility of the Maternity Ultrasound Appointments Clerk is to provide administrative support by managing diary administration, booking ultrasound appointments, and ensuring a positive patient experience throughout the maternity pathway.

What skills are required for this role?

Candidates are expected to be motivated, hardworking, compassionate, and possess a positive and professional approach to customer service. Additionally, strong organizational and communication skills are essential.

Are there opportunities for professional growth in this role?

Yes, the role offers a variety of tasks and the opportunity to learn a wide range of skills that will be beneficial for career progression within the healthcare field.

What computer systems might I be using in this role?

You will be using hospital computer systems such as BadgerNet, Millennium EPR, Radiology CRIS, and IOV to maintain accurate patient records and manage appointments.

Who will I be working closely with in this position?

You will collaborate with Ultra Sonographers, Consultant Obstetricians, Midwives, and other staff to ensure that all patients receive empathetic and professional service.

How do I get in touch if I have questions about the role?

For further inquiries or to schedule an informal visit to the ultrasound maternity department, you can contact Katie Sloan, Lead Sonographer, at katie.sloan@ouh.nhs.uk or by phone at 01295 229464.

Is there support for patients who cancel or miss their appointments?

Yes, part of the role includes highlighting patients who have not attended or cancelled their appointments and following up with them in a timely manner.

What happens if there are urgent requests for investigations?

You will monitor urgent investigation requests to ensure they are processed appropriately and will escalate any issues as necessary to expedite appointments and procedures.

Where is the Oxford University Hospitals NHS Foundation Trust located?

The Trust comprises four hospitals: John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington, and Horton General Hospital in Banbury.

Is this role suitable for someone new to the healthcare field?

Yes, the role is suitable for individuals who are eager to learn and develop new skills, making it a great starting point for a career in healthcare.

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Oxford University Hospitals NHS Foundation Trust

A world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. Care to join us?

Science & Healthcare
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

OXFORD UNIVERSITY HOSPITALS NHS FOUNDATION TRUST (OUH) is a world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. The Trust is made up of four hospitals - the John Radcliffe Hospital (which includes the Children's Hospital, West Wing, Eye Hospital, Heart Centre and Women's Centre), the Churchill Hospital and the Nuffield Orthopaedic Centre, all located in Oxford, and the Horton General Hospital in Banbury, north Oxfordshire. The Trust provides a wide range of clinical services, specialist services (including cardiac, cancer, musculoskeletal and neurological rehabilitation) medical education, training and research.

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