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Medical Contact Center Assistant I

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Fortrea

18d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare
  • Manila
  • Quick Apply

AI generated summary

  • You need 0-6 months of call center experience and a healthcare-related bachelor's degree (nursing, pharmacy, medtech, PT, Radtec).
  • You will respond to medical queries, record adverse reactions, manage drug safety data, support various activities, ensure data quality, and handle additional tasks as assigned.

Requirements

  • 0 to 6 months of call center experience
  • Healthcare-related bachelor's degree e.g. nursing, pharmacy, medtech, PT, Radtec

Responsibilities

  • To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
  • Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
  • Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.
  • Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
  • Assume responsibility for quality of data processed.
  • All other duties as needed or assigned.

FAQs

What are the primary responsibilities of a Medical Contact Center Assistant I?

The primary responsibilities include responding to medical information queries, recording and reporting Adverse Drug Reactions, executing drug safety data management processes, tracking information and metrics, ensuring data quality, and performing other assigned duties.

What qualifications are required for this position?

The qualifications require 0 to 6 months of call center experience and a healthcare-related bachelor's degree, such as nursing, pharmacy, medical technology, physical therapy, or radiologic technology.

What type of organization is Fortrea?

Fortrea is a leading global contract research organization (CRO) that provides clinical development, patient access, and technology solutions to customers in the pharmaceutical, biotechnology, and medical device industries across more than 20 therapeutic areas.

Is experience in healthcare necessary for this role?

Yes, a healthcare-related bachelor's degree is required, which indicates a foundational knowledge of healthcare concepts.

What is the work environment like at Fortrea?

Fortrea promotes a collaborative workspace that nurtures personal growth and encourages motivated problem-solvers and creative thinkers to make a meaningful global impact.

How does Fortrea approach diversity and inclusion in the workplace?

Fortrea is proud to be an Equal Opportunity Employer and strives for diversity and inclusion in the workforce. The organization does not tolerate harassment or discrimination and bases employment decisions on business needs and individual qualifications.

What is the process for reporting Adverse Drug Reactions?

Adverse Drug Reactions must be recorded and reported within specified timelines according to regulations and internal work instructions/standard operating procedures.

Where can I learn more about Fortrea?

For more information about Fortrea, you can visit their website at www.fortrea.com.

Is training provided for new hires in this role?

Yes, the role involves ongoing quality control and training as part of the support activities assigned to the position.

Can you tell me more about the nature of calls handled by the Medical Contact Center Assistant I?

The Assistant handles medical information queries, product quality complaints, and general inquiries received through various channels, including telephone calls, emails, and faxes.

Science & Healthcare
Industry
10,001+
Employees
2023
Founded Year

Mission & Purpose

We are creative thinkers with decades of clinical trial experience who drive innovative solutions powered by insights from data and technology. As we tackle challenges in today’s world, we know that we need to be nimble and agile. That’s why we work side-by-side with our partners to eliminate inefficiencies from the process so we can help them deliver life-changing therapies faster for patients, caregivers and healthcare providers worldwide.