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Medical Information Associate (Remote)

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BD

12d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare
  • Covington

AI generated summary

  • You need a relevant Bachelor's degree, tech-savvy, strong communication skills, analytical abilities, and collaboration skills. Familiarity with Good Practices and adaptability are essential.
  • You will respond to customer inquiries about products, utilize technology for communication, search approved content for answers, escalate issues as needed, and participate in ongoing training.

Requirements

  • Minimum requirements are a Bachelor's degree in a related field or equivalent experience in healthcare/pharmaceutical/biotech business.
  • Competent in navigation of multiple technology systems (i.e. Microsoft software, Quality Management Systems, Customer Relationship Software, and Cloud-Based Software).
  • Facilitation, presentation and interpersonal communication skills in a variety of formats (such as seminars, workshops, web-based training or podcasts).
  • Strong intellectual curiosity and pursuit of knowledge. Adaptable. Comfortable with change.
  • Familiar with Good Documentation Practices, Good Manufacturing Procedures, Corporate Complaint Process and applicable procedures.
  • Strong analytical and problem-solving skills.
  • Strong ability to effectively collaborate with various roles across the organization; excellent organizational skills, and interpersonal skills.

Responsibilities

  • Respond to internal and external customer inquiries regarding BD products and the procedures in which they are used in a professional, timely and compliant manner for the BUs they support.
  • Understand industry leading technology solutions and multi-channel methods of communications with HCPs and patients.
  • Ability to search approved content to identify the appropriate response to customer inquiries.
  • Has the capacity to discern when inquiries need to be escalated to an MI Scientist or MI Team Lead.
  • Responsible for participation in ongoing company trainings including product and procedural changes to maintain relevant knowledge.

FAQs

What is the main responsibility of a Medical Information Associate at BD?

The main responsibility is to respond to customer inquiries of a technical and clinical nature for the Business Unit they support, utilizing department-approved standard responses in a compliant manner.

What qualifications are required for the Medical Information Associate position?

A minimum of a Bachelor's degree in a related field or equivalent experience in healthcare, pharmaceutical, or biotech business is required.

Are there any specific skills required for this role?

Yes, candidates should have strong analytical and problem-solving skills, interpersonal communication abilities, and competency in navigating multiple technology systems.

Is it necessary to be familiar with Good Documentation Practices and Good Manufacturing Procedures?

Yes, familiarity with Good Documentation Practices, Good Manufacturing Procedures, and the Corporate Complaint Process is preferred.

Will training be provided for this position?

Yes, participation in ongoing company trainings, including product and procedural changes, is required to maintain relevant knowledge.

What type of inquiries will the Medical Information Associate handle?

The Associate will handle internal and external customer inquiries regarding BD products and procedures in a professional, timely, and compliant manner.

Is there a requirement for in-office presence?

The role is remote, but for most positions at BD, there is a minimum requirement of 4 days of in-office presence per week, although remote positions may have different arrangements.

What qualities are emphasized within the BD culture?

BD values creativity, collaboration, accountability, and a commitment to continuous learning and improvement.

Will COVID-19 vaccination proof be required for employment?

Yes, for certain roles at BD, employment is contingent upon the receipt of sufficient proof of being fully vaccinated against COVID-19.

How does BD view employee contributions and opinions?

BD values employee contributions and opinions, encouraging individuals to bring their authentic selves to work and to help each other be great.

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BD

BD is a global medical technology company that is advancing the world of health™. www.bd.com

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process for health care providers. BD and its more than 70,000 employees have a passion and commitment to help enhance the safety and efficiency of clinicians' care delivery process, enable laboratory scientists to accurately detect disease and advance researchers' capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care. For more information on BD, please visit bd.com.