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Medical Office Receptionist

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Premise Health

1mo ago

  • Job
    Full-time
    Mid Level
  • Helena

AI generated summary

  • You need a high school diploma, 3 years of front desk/customer service experience, strong computer skills, and knowledge of medical terminology and filing systems preferred.
  • You will manage patient records, handle calls, schedule appointments, collect payments, coordinate referrals, and ensure excellent customer service while maintaining professionalism and efficiency.

Requirements

  • Job Requirements:
  • High school diploma/GED required
  • One year certificate from college or technical school with concentration in front office support for medical settings preferred
  • At least 3 year experience in a front desk/customer service related field required
  • Preferred Experience:
  • Experience in a medical office preferred
  • Strong computer skills and knowledge of Internet software, Spreadsheet software and Word Processing software.
  • Knowledge of Medical Practice software a plus.
  • Knowledge of medical record filing and coding systems and medical terminology preferred.

Responsibilities

  • Job Responsibilities:
  • Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
  • Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
  • Schedules appointments and enters appointment date and time into computerized scheduler.
  • Conducts reminder calls to all patients.
  • Greets and directs patients, salespeople, and visitors.
  • Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart.
  • Coordinates referrals for patients through insurance and other physician offices or specialists.
  • Prepares all billings in computerized system for processing by finance.
  • Collects payment from patients and reconciles daily cash reports.
  • Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions.
  • Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things.
  • Conducts self with professionalism and in a tactful manner, treating others with respect and consideration.
  • Follows through on commitments.
  • Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations.
  • Demonstrates ability to perform and maintain Annual Competencies.
  • May require other duties as assigned.

FAQs

What is the work schedule for the Medical Office Receptionist position?

The anticipated work schedule is Monday to Friday, from 8 am to 5 pm.

What are the essential functions of the Medical Office Receptionist?

The essential functions include organizing and maintaining patient charts, answering telephones, scheduling appointments, registering patients, coordinating referrals, preparing billings, collecting payments, and providing exceptional customer service.

What qualifications are required for the Medical Office Receptionist role?

A high school diploma or GED is required, along with at least three years of experience in a front desk or customer service-related field.

Is experience in a medical office required for this position?

While not strictly required, experience in a medical office is preferred.

What preferred skills are beneficial for applicants to possess?

Preferred skills include strong computer skills, knowledge of medical practice software, and familiarity with medical record filing, coding systems, and medical terminology.

What benefits does Premise Health offer its employees?

Premise Health offers competitive pay, medical, dental, and vision insurance, life insurance, a 401(k) plan, paid holidays and vacation time, and a company-sponsored wellness program, among other benefits.

Is there a focus on work-life balance at Premise Health?

Yes, work-life balance is a foundational element of how decisions are made and is a priority at Premise Health.

Does Premise Health provide training for new employees?

Yes, new employees will have the opportunity to develop competencies and receive training necessary for their roles.

Is this position full-time or part-time?

The Medical Office Receptionist position is a full-time role.

Does the company support diversity and inclusion?

Yes, Premise Health is an equal opportunity employer that values inclusion and does not discriminate based on various factors including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Premise Health

Redefining healthcare access and experience for the world’s leading organizations and their people.

Science & Healthcare
Industry
1975
Founded Year

Mission & Purpose

We are Premise Health. The world’s leading direct healthcare company and one of the largest digital providers in the country. We operate over 800 wellness centers in 45 states and Guam for more than 2,500 of the largest organizations in the U.S., serving 11 million people with fully connected care – in-person and in the digital environment. Our goal? To redefine healthcare to be more personal, accessible, and intelligent for our members and their families. We are simplifying complexity, breaking down barriers, and pioneering amazing healthcare that helps people get, stay, and be well.