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Medical Office Receptionist

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Premise Health

1mo ago

  • Job
    Full-time
    Mid Level
  • Milwaukee

AI generated summary

  • You need a high school diploma, 3+ years in customer service, ideally in a medical office, plus strong computer skills and familiarity with medical terminology and software.
  • You will manage patient records, schedule appointments, greet visitors, process billings, collect payments, and ensure excellent customer service while maintaining professionalism and accuracy.

Requirements

  • - High school diploma/GED required
  • - One year certificate from college or technical school with concentration in front office support for medical settings preferred
  • - At least 3 year experience in a front desk/customer service related field required
  • - Experience in a medical office preferred
  • - Strong computer skills and knowledge of Internet software, Spreadsheet software and Word Processing software
  • - Knowledge of Medical Practice software a plus
  • - Knowledge of medical record filing and coding systems and medical terminology preferred

Responsibilities

  • - Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
  • - Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
  • - Schedules appointments and enters appointment date and time into computerized scheduler.
  • - Conducts reminder calls to all patients.
  • - Greets and directs patients, salespeople, and visitors.
  • - Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart.
  • - Coordinates referrals for patients through insurance and other physician offices or specialists.
  • - Prepares all billings in computerized system for processing by finance.
  • - Collects payment from patients and reconciles daily cash reports.
  • - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • - Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions.
  • - Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things.
  • - Conducts self with professionalism and in a tactful manner, treating others with respect and consideration.
  • - Follows through on commitments.
  • - Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations.
  • - Demonstrates ability to perform and maintain Annual Competencies.
  • - May require other duties as assigned.

FAQs

What are the working hours for the Medical Office Receptionist position?

The working hours are Monday, Tuesday, Thursday, and Friday from 7:30 am to 5:00 pm, and Wednesday from 7:30 am to 11:30 am.

Is previous experience required for this position?

Yes, at least 3 years of experience in a front desk or customer service-related field is required.

What qualifications are needed to apply for the Medical Office Receptionist role?

A high school diploma or GED is required, and a one-year certificate from a college or technical school in front office support for medical settings is preferred.

Is experience in a medical office preferred?

Yes, experience in a medical office is preferred.

What types of skills are important for the Medical Office Receptionist position?

Strong computer skills, knowledge of medical practice software, medical terminology, and excellent customer service orientation are important.

What benefits does Premise Health offer to its employees?

Premise Health offers competitive pay along with benefits such as medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, and a company-sponsored wellness program.

Is patient interaction a part of the Medical Office Receptionist's job?

Yes, the role involves greeting patients, answering questions, and directing them to appropriate personnel.

Will I have to handle billing and payments in this position?

Yes, you will be responsible for preparing billings in the computerized system, collecting payments, and reconciling daily cash reports.

Does Premise Health value diversity and inclusion in the workplace?

Yes, Premise Health is an equal opportunity employer that values inclusion and does not discriminate based on various factors such as race, gender, age, and disability status.

Premise Health

Redefining healthcare access and experience for the world’s leading organizations and their people.

Science & Healthcare
Industry
1975
Founded Year

Mission & Purpose

We are Premise Health. The world’s leading direct healthcare company and one of the largest digital providers in the country. We operate over 800 wellness centers in 45 states and Guam for more than 2,500 of the largest organizations in the U.S., serving 11 million people with fully connected care – in-person and in the digital environment. Our goal? To redefine healthcare to be more personal, accessible, and intelligent for our members and their families. We are simplifying complexity, breaking down barriers, and pioneering amazing healthcare that helps people get, stay, and be well.