FAQs
What are the main responsibilities of a Medical Secretary?
The main responsibilities include providing confidential secretarial and administrative support to clinical staff, managing correspondence, booking appointments and investigations, maintaining patient records, and organizing meetings.
What is the required level of supervision for this position?
The Medical Secretary is expected to work with minimal supervision.
How will I communicate with patients and other staff?
You will be the point of contact for staff, patients, and others, responding to telephone inquiries and handling correspondence.
What kind of correspondence will I be handling?
You will handle clinical and patient-related correspondence, as well as general administrative communication as directed by Consultants and clinical staff.
Will I be responsible for scheduling appointments?
Yes, you will be responsible for making appointments and booking investigations as directed by clinical staff.
How is patient information managed in this role?
You will maintain accurate patient and GP details in the Trust's central and local Patient Administration and Clinical Systems.
What kind of software or systems will I need to use?
You will operate electronic clinical document management systems, manage electronic diaries, and maintain databases for data entry.
Will I need to take minutes at meetings?
Yes, you may be required to attend meetings to take and produce minutes.
How should I prioritize my workload?
You are expected to prioritize your workload to meet the needs of patients and Consultants, ensuring all deadlines are met.
Is there a training component for new staff members?
Yes, you will support new and/or less experienced staff as directed by your line manager or head of service.
What happens if a colleague is absent?
You may be required to provide cover during the absence of colleagues.