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Membership and Events Assistant Manager, Private Members Clubs

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Dublin
  • Quick Apply

AI generated summary

  • You need at least a year in high-quality restaurant/hotel management, strong organization skills, exceptional customer service, adaptability, relationship building, and a passion for improvement.
  • You will manage member accounts, plan shows, oversee club operations, ensure equipment & staffing readiness, train staff, and handle issues during events, ensuring compliance and efficient service.

Requirements

  • - Restaurant / Hotel experience within a high-quality environment at Assistant Manager level for a minimum of one year
  • - The candidate needs to be a flexible and adaptable person, capable of managing work demands during the week, at night and at weekends
  • - A previous admin role is a distinct advantage
  • - Strong organisational and planning skills
  • - Accuracy and attention to detail
  • - Exceptional customer service skills
  • - Naturally capable of creating and building strong relationships at all levels
  • - Passionate about your work, ambitious to improve the processes and systems used within the job
  • - Strong communicator
  • - Team player
  • - A problem solver

Responsibilities

  • Providing members with professional and efficient account management services, via phone and email
  • Using the booking system to carry out a range of functions for the management of members accounts
  • Administrative planning for shows
  • Attendance at team meetings to collaborate on managing the specifics for the department weekly
  • Show planning – responsible for the smooth running of an assigned club floor on a show night
  • Staffing levels must be reviewed as attendance numbers finalise, checks that all the operational equipment needed is present and that all the equipment in the room is in good working order
  • Show day – ensure the club is set up specific to the show requirement, briefing staff, managing service once doors open, monitoring staff performance, take the opportunity to meet with as many members / partners as possible, deal with any issue that arise, complete cash reconciliation and sales reporting and oversee that all closing duties have been completed
  • Overall responsibility for a club floor – timely follow-up on any malfunctioning or missing resources and ensuring H&S compliance
  • Participating in the hiring, training, and mentoring of staff of the private members club
  • Collaborator on operational planning for events as required
  • Any other reasonable duty as requested by management

FAQs

What are the working hours for the Membership and Events Assistant Manager position?

The position is full time and permanent.

What experience is required for this role?

Candidates should have restaurant or hotel experience within a high-quality environment at the Assistant Manager level for a minimum of one year. A previous administrative role is also a distinct advantage.

Is flexibility in working hours expected for this position?

Yes, the candidate needs to be flexible and adaptable, capable of managing work demands during the week, at night, and on weekends.

What competencies are essential for this role?

Essential competencies include strong organisational and planning skills, accuracy and attention to detail, exceptional customer service skills, and the ability to build strong relationships at all levels.

Will I be involved in hiring and training staff?

Yes, you will participate in the hiring, training, and mentoring of staff within the private members club.

What is the focus of the role regarding member relationships?

The role focuses on establishing relationships with members and partners, providing a standard of service that promotes loyalty and retention.

What are the primary responsibilities of the Membership and Events Assistant Manager?

Responsibilities include providing account management services, administrative planning for shows, managing staffing and operational needs on show nights, and overseeing cash reconciliation and sales reporting.

How does the company prioritize diversity and inclusion?

The company is committed to creating an inclusive environment where all employees are encouraged to bring their whole selves to work, irrespective of gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

What company is offering this position, and where is it located?

The position is offered by Amphitheatre Ireland Limited, located at 3Arena, Dublin.

Are there opportunities for professional development in this role?

Yes, the company encourages employees to develop their professional and personal aspirations while enjoying new experiences and learning from talented colleagues.

Live Nation produces more concerts, sell more tickets and connects more brands to music than anyone else in the world.

Entertainment & Media
Industry
10,001+
Employees
2005
Founded Year

Mission & Purpose

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s Top 50 Companies that Care, Live Nation Entertainment is the global leader in live events and ticketing. With business operations and corporate functions across major divisions including Ticketmaster, Concerts, Media & Sponsorship and Artist Nation, we offer exciting opportunities across every discipline. Generous vacation, healthcare, and retirement benefits are just some of the perks we offer our full-time, global workforce. For any stage in your career, our benefits are designed to help you live life to the fullest. We offer student loan repayment, 6 months paid caregiver leave, Roadie Babies (bring your little ones & a caretaker on your work trips), Music@Home (cultivate your little ones music interest), and tuition reimbursement for ongoing career development. Plus, you'll have access to free concerts, festivals, and more through our exclusive employee ticket concierge.