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Merchandise Manager - Charlotte

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Five Below

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
  • Charlotte
  • Quick Apply

AI generated summary

  • You: High school graduate or equivalent, college experience preferred, 2 years of management experience, strong communication skills, multitasking ability, creative thinker, can stay calm under pressure.
  • You will be responsible for ensuring flawless execution of merchandise movement, managing store procedures, driving sales, coaching and training associates, maintaining inventory integrity, delivering exceptional customer service, and contributing to the overall success of the store.

Requirements

  • High School Graduate or equivalent.
  • College experience preferred
  • Minimum 2 years of management experience
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Creative thinking
  • Ability to maintain composure under pressure

Responsibilities

  • Ensures Merchandise Movement Process is flawlessly executed
  • Responsible for merchandising, signing, and resets in Now, Style, Room, Tech, and Party
  • Responsible for opening and closing store procedures
  • Responsible for performing SM duties in their absence
  • Assists in supervising all Associates
  • Assists in training all Associates
  • Assists in coaching all Associates
  • Assists in developing all Associates
  • Assists in staff scheduling
  • Reviews all corporate communications and reacts accordingly
  • Partners with supervisors or corporate office regarding store issues
  • Drives store sales and controls expenses
  • Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
  • Uses financial reporting to drive business opportunities
  • Assists payroll process and ensures budget is in line with plan
  • Assists in merchandising procedures
  • Responsible for maintaining assigned zone
  • Sets and maintains Market Plan, Signage, and other Merchandise Sets
  • Ensures the execution of company Inventory Integrity process
  • Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
  • Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
  • Authorizes register functions including post voids, returns and discounts
  • Complies with Human Resources policies and procedures
  • Leads Asset Protection and Safety processes and holds associates accountable
  • Delivers exceptional customer service through personal contact with customers
  • Assists in receiving and stocking procedures
  • Unloads merchandise from trucks
  • Checks in shipments
  • Stages merchandise for the sales floor
  • Packs out merchandise
  • Leads and ensures Five Below’s Packaway Process is completed within timeframes provided
  • Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
  • This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
  • Key Measurables:
  • Sales
  • AP Audits
  • Shrink Results
  • Expense Control
  • ADS
  • CSAT scores
  • Essential Job Functions:
  • Frequently operate cash register
  • Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
  • Frequently ascend/descend ladders in order to retrieve and put away stock
  • Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
  • Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
  • Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
  • Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
  • Must be able to remain in a stationary, upright position for 80% of the time

FAQs

What is the main responsibility of the Merchandise Manager?

The main responsibility of the Merchandise Manager is to execute merchandising standards throughout the store and ensure a positive customer experience.

Who does the Merchandise Manager directly lead in the store?

The Merchandise Manager directly leads the Freight team and all associates of the store while acting as the Manager on Duty.

What are some of the operational duties of the Merchandise Manager?

Some of the operational duties of the Merchandise Manager include inventory integrity, asset protection, cleanliness, safety, and driving sales.

What is the ultimate goal for the Merchandise Manager in this role?

The ultimate goal for the Merchandise Manager is to "Wow the Customer" by providing a positive shopping experience and meeting sales targets.

Five Below is a store with unlimited possibilities where tweens, teens and beyond are free to Let Go & Have Fun!

Retail & Consumer Goods
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. So if your heart is beating a little quicker and your smile is getting bigger now that you know what we’re all about, let’s just say your search for a one-of-a-kind experience that’s much more than a j-o-b just might be officially ending HERE. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!