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Merchant and Technical Support Agent with French

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Planet

17d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Madrid
  • Quick Apply

AI generated summary

  • You need customer service experience, strong MS Office skills, basic IT knowledge, fluency in English and French, good communication, and adaptability to change. Card payment experience is a plus.
  • You will resolve customer issues, track incidents, communicate with key clients, prioritize problems, document knowledge, and ensure confidentiality and performance of business applications.

Requirements

  • You have strong customer service/support attitude, ideally experience in a similar Merchant and Technical Support Agent role
  • You have strong skills in MS Office (especially MS Excel/Outlook)
  • You have basic IT knowledge beyond Office suits is an advantage, but a desire to continuously learn and apply new knowledge is a requirement
  • Experience in the Card Payment industry will be a strong asset
  • You are fluent in English and French, verbal and written (native level)
  • Must be a good communicator
  • Ability to adapt to an ever-changing market place

Responsibilities

  • Provide first line technical and administrative analysis and resolution to issues raised by our customers, and creating escalations to other departments when necessary
  • Maintain the incident tracking system through all the steps of the ticket life cycle, from the input of issue through to the resolution
  • Get to know the key customers in the regions you are mainly responsible for; maintain good connections with them by proactive and clear communication
  • Through experience, independently assign priorities to reported issues
  • Gain knowledge of the systems which the customers in your region use; do your part in documenting this knowledge and Customer Support procedures in our knowledge management platform
  • Manage and safeguard the confidentiality, performance, and availability of our business applications

FAQs

What is the job title for this position?

The job title is Merchant and Technical Support Agent with French.

Is this position full-time or part-time?

This position is full-time.

Where is the job located?

The job is located in the Madrid Office, Spain.

What languages are required for this job?

Fluency in English and French, both verbal and written, is required for this job.

What kind of experience is preferred for this role?

Ideally, experience in a similar Merchant and Technical Support Agent role and experience in the Card Payment industry is preferred.

What are the working hours for this position?

The position provides 24/7 support to merchants, indicating a flexible approach to working hours.

What skills are necessary for this role?

Strong customer service/support attitude, proficiency in MS Office (especially MS Excel/Outlook), basic IT knowledge, and good communication skills are necessary.

Is experience in the Card Payment industry mandatory?

No, experience in the Card Payment industry is a strong asset but not mandatory.

What kind of support will I be providing in this role?

You will provide first line technical and administrative support to Planet Merchants and Technical Partners, primarily via phone and email.

What is the company mission of Planet?

Planet's mission is to create a world of connected commerce where payments are simple, secure, and seamless.

Should I expect to work with international teams?

Yes, you will work with other regions of the world to ensure all merchants receive quality support.

What is the company's stance on diversity in hiring?

Planet is an equal opportunity employer where diversity is valued, and all employment is based on qualifications, merit, and business need.

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Planet

Largest earth observation satellite network delivering a near-daily global dataset

Technology
Industry
501-1000
Employees
2010
Founded Year

Mission & Purpose

Planet is the leading provider of global, daily satellite imagery and insights. Planet is driven by a mission to image all of Earth’s landmass every day, and make global change visible, accessible, and actionable. Founded in 2010 by three NASA scientists, Planet designs, builds, and operates the largest fleet of imaging satellites, as well as online software, tools and analytics needed to deliver data to users. Decision makers in business, government, and within organizations use Planet's data and machine learning-powered analytics to develop new technologies, drive revenue, power research, and make informed, timely decisions to solve our world's toughest challenges.