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Mgr-Housekeeping

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Facilities Management
  • Dubai

AI generated summary

  • You need a high school diploma or GED with 2 years of related experience, or a 2-year degree in hotel management or a related field, with no experience required.
  • You will oversee daily housekeeping operations, ensure cleanliness, manage staff, maintain inventory, address guest satisfaction, provide training, and enforce policies to meet financial goals.

Requirements

  • • 高中文凭或高中同等学历 (GED);2 年客房部或相关专业领域工作经验。
  • 或者
  • • 在经认可的大学取得酒店及餐厅管理、酒店管理、工商管理或相关专业的两年制学位;不要求工作经验。

Responsibilities

  • 负责客房部、娱乐/健康俱乐部和洗衣房(如适用)的日常轮班运作。
  • 指导并与员工合作,核实酒店客房、公共空间和员工区域干净整洁。
  • 完成检查并安排相关人员负责采取纠正措施。
  • 协助确保客人和员工的满意度,同时维持经营预算。
  • 确认及时有效地将客房状态传达给前台。
  • 每天检查客房。
  • 取得亟待清理客房的清单,以及准备结账或退房的房号清单,以便准备工作分配。
  • 清点库存,以核实物资充足。
  • 支持并监督所有客房和公共空间的有效检查计划。
  • 了解部门运营对酒店整体财务目标和宗旨的影响,并设法实现或超越预算目标。
  • 确认所有员工拥有适当的用品、设备和制服。
  • 向员工传达需要关注的方面,并跟进以确认理解。
  • 监督客房部日常轮班运作,并核实遵守所有客房部政策、标准和程序。
  • 参加部门会议并不断传达关于部门目标的明确一致信息,以产生期望的绩效。
  • 使用所有可用的在职培训工具,培训新的客房服务员,并在必要时提供后续培训。
  • 与员工建立和保持开放的协作关系,并核实员工自己也这样做。
  • 按照业务需求安排员工,并跟踪员工的时间和出勤情况。
  • 确认员工了解期望和因素。
  • 核实酒店政策被公平一致地执行,根据标准和当地运作程序(SOP 和 LSOP)完成惩戒程序和文件,并支持同事评议流程(如适用)。
  • 监督人员编制,确认宾客服务、运营需求和财务目标均得以满足。
  • 观察员工的服务行为并向个人和/或经理提供反馈。
  • 确认在所有班次表彰员工。
  • 参与持续的员工认可计划。
  • 征求员工反馈意见,采用“门户开放”政策,并审查员工满意度结果,以确定和解决员工的问题或疑虑。
  • 参与员工渐进性惩处程序。
  • 庆祝成功并公开表彰团队成员的贡献。
  • 为客户关系树立积极的榜样。
  • 了解品牌的服务文化。
  • 参与制定和实施纠正行动计划,以提升客人满意度。
  • 授权员工提供卓越的客户服务。
  • 在所有部门会议期间强调客人满意度,并专注于持续的改进。
  • 回应并处理客人的问题和投诉。
  • 努力改善服务表现。

FAQs

What is the job title for this position?

The job title is Housekeeping Manager.

Where is the job located?

The job is located at Tribute Portfolio Residences Jaddaf, Al Jaddaf, Dubai, United Arab Emirates.

What is the employment schedule for this position?

The position is full-time.

Is this position remote?

No, this position is not remote.

What category does this job fall under?

This job falls under the Housekeeping & Laundry category.

What is the job number associated with this position?

The job number is 25016894.

What are the educational qualifications required for this position?

The minimum educational requirement is a GED or high school diploma.

What are the key responsibilities of the Housekeeping Manager?

Key responsibilities include overseeing daily housekeeping operations, managing staff, ensuring cleanliness standards are met, and handling training and quality assurance.

What skills are important for this position?

Important skills include strong leadership capabilities, attention to detail, effective communication, and the ability to manage a team effectively.

What type of experience is preferred for this role?

Previous experience in a managerial role within housekeeping or a related field is preferred.

What is the expected level of English language proficiency for this position?

Proficiency in English is required for effective communication in this role.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.