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Mgr Loyalty Partnership & Experience - 90389217 - Washington

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Amtrak

29d ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Marketing
  • Washington

AI generated summary

  • You need 7-10 years in loyalty programs, relevant experience in travel/hospitality, strong project management skills, and the ability to analyze customer data and drive strategic initiatives.
  • You will develop and execute partnership strategies, negotiate contracts, manage relationships, analyze performance, and collaborate across teams to enhance member experiences and drive loyalty.

Requirements

  • 7-10 years of relevant experience required with at least 3 years of experience working on loyalty programs and/or branded experiences and partnerships
  • Experience in travel, hospitality, brand marketing, loyalty program or CRM
  • Bachelor’s degree in Marketing, Business Administration, or a related field (advanced degree a plus)
  • Ability to inspire and motivate team members, recognizing their contributions and strong ownership of their work
  • Support the execution of a comprehensive, long-term loyalty strategy to strengthen customer experience across the entire journey from acquisition to onboarding to engagement, and retention
  • Experience with loyalty metrics; capable of driving strategic initiatives and managing change
  • Able to translate and communicate technical details clearly to business stakeholders
  • Self-starter who initiates actions and follows up to get results
  • Ability to analyze customer data and market trends to identify opportunities for loyalty program improvements and new initiatives
  • Experience in implementing strategic marketing plans that align with business goals and enhance customer loyalty
  • Excellent verbal and written communication skills to effectively collaborate with internal teams and communicate with customers
  • Strong project management skills to oversee the implementation of loyalty programs and ensure they are executed on time and within budget
  • A customer-centric approach with a focus on delivering exceptional service and building long-term customer relationships
  • Experience in leading and motivating cross-functional teams to achieve marketing objectives and drive customer engagement
  • Travel, Hospitality, Brand, or Loyalty marketing experience
  • Proven track record in business development, partner management, and negotiations, with a strong focus on delivering exceptional value through innovative and mutually beneficial partnerships
  • Experience in managing processes and governance to ensure effective partnership operations
  • Must have excellent oral and written communication skills

Responsibilities

  • Lead the development and execution of comprehensive partnership strategy in line with Amtrak’s loyalty objectives.
  • Activate partnership strategy in collaboration with brand marketing partners to enhance Amtrak’s brand presence and drive incremental revenue.
  • Identify and cultivate new partnership opportunities to enhance brand visibility, drive business growth, and create unique value propositions through defined partnership framework.
  • Define, negotiate, and operationalize partnership strategy to engage target audiences and increase customer loyalty.
  • Negotiate contracts with external partners, ensuring favorable terms, compliance with Amtrak policies, and alignment with strategic goals.
  • Oversee the integration and onboarding of new partners, ensuring seamless collaboration and impact.
  • Manage, nurture, and evolve relationships with existing partners to ensure mutual value and long-term success.
  • Curate meaningful, relevant experiences that align with member interests and preferences.
  • Analyze the performance of partnership initiatives, providing recommendations for continuous improvement and optimization.
  • Utilize member feedback and data analytics to continuously improve and personalize partnership offerings, ensuring high member satisfaction and engagement.
  • Stay up to date with industry trends, new technologies, and competitive landscape to inform strategic decision-making and maintain a competitive edge.
  • Promote collaboration across internal teams including marketing, digital, legal, DT, operations, and service lines to ensure seamless execution of partnership plans.
  • Establish trusted relationships with influential brands and individuals.

FAQs

What is the job title for this position?

The job title is Manager, Loyalty Partnerships and Experience.

Where is this position located?

This position is located in Washington, D.C.

What are the primary responsibilities of this role?

The primary responsibilities include developing and executing loyalty partnership strategies, managing partner relationships, analyzing performance, and collaborating across internal teams.

What minimum qualifications are required for applicants?

Applicants should have 7-10 years of relevant experience with at least 3 years in loyalty programs or partnerships, experience in travel or hospitality, and a bachelor's degree in a related field.

Is experience in travel or hospitality preferred for applicants?

Yes, experience in travel, hospitality, brand marketing, or loyalty marketing is preferred.

What type of work environment can an employee expect?

Employees can expect a dynamic, fast-paced office environment, with the requirement to manage multiple tasks while paying attention to detail.

Does this job require travel?

Yes, the job may require travel for business up to 10%.

What is the salary range for this position?

The salary range for this position is $113,200 to $146,644.

Are there additional benefits offered apart from the salary?

Yes, Amtrak offers a comprehensive benefits package including health, dental, and vision plans, a 401K retirement plan with employer match, paid time off, and more.

What type of skills are necessary for this position?

Necessary skills include strong project management, excellent communication abilities, data analysis capabilities, and a customer-centric approach.

Is there a minimum education requirement for this position?

Yes, a bachelor’s degree in Marketing, Business Administration, or a related field is required, with an advanced degree being a plus.

What qualities should the ideal candidate possess?

The ideal candidate should be a self-starter, have the ability to inspire and motivate team members, and possess a strong focus on customer satisfaction and loyalty program success.

What is the nature of the employment verification process?

All Amtrak positions require a pre-employment background check that includes prior employment verification, a criminal history check, and a pre-employment drug screen.

Does Amtrak have a policy regarding drug use?

Yes, Amtrak maintains a drug-free workplace, and candidates who test positive for marijuana will be disqualified.

What values does Amtrak emphasize in its workplace culture?

Amtrak emphasizes values such as 'Do the Right Thing, Excel Together, and Put Customers First,' along with core capabilities like Building Trust, Accountability, and Customer Focus.

Is this position part of a team or department?

Yes, this position reports to the Director of Loyalty Strategy and Operations and involves collaboration with various internal teams.

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Amtrak

Your Future Rides with Amtrak

Transportation
Industry
10,001+
Employees
1971
Founded Year

Mission & Purpose

Moving America Where it wants to go. We are not just a railroad; we are a company that moves people. With 21,000 route miles in 46 states, the District of Columbia and three Canadian provinces, Amtrak operates more than 300 trains each day – at speeds up to 150 mph – to more than 500 destinations. We move customers where they want to go by responding to their wants and needs. And by doing so, we connect communities, economies and families that make our nation great. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the Unites States. Our mission is to provide safe transportation in the most efficient way possible, while ensuring that our customers get a consistent, high quality experience. Carrying out this mission, and ultimately achieving our vision, hinges on our employees.