Logo of Huzzle

Home

Matches

Explore

Manage

MHLS Advisor (Seasonal), MyHR Live Support

image

Amazon

5d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You need 6+ months in HR and customer service, Microsoft Office skills, a high school diploma, experience in confidential settings, and fluency in English.
  • You will handle HR queries in Hindi and English, log them, resolve or escalate issues, identify process gaps, communicate effectively, and seek employee feedback for service improvement.

Requirements

  • 6+ months of human resources experience
  • 6+ months of customer service experience
  • 6+ months of Microsoft Office products and applications experience
  • High school or equivalent
  • Experience in confidential environments
  • Speak, write, and read fluently in English

Responsibilities

  • Receive HR queries in Hindi and English via phone, email, or other communication channels and log contacts into the shared service case management system.
  • Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures, and escalate where these cannot be resolved.
  • Take ownership of employee contacts, ensuring that each contact is accepted and resolved with a high degree of customer focus.
  • Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
  • Communicate effectively, both verbally and in written form, with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
  • Be part of a team that actively seeks employee feedback to improve levels of service.
  • Knowledge of Microsoft Office products and applications (especially Excel)

FAQs

What is the minimum experience required for the MHLS Advisor position?

The minimum requirement is 6+ months of human resources experience, 6+ months of customer service experience, and 6+ months of experience with Microsoft Office products and applications.

Is fluency in any language other than English required for this role?

Yes, fluency in Hindi is also required for this position.

What kind of queries will I be handling as an MHLS Advisor?

You will be handling employee lifecycle queries related to benefits, payroll, leave of absence, data management, onboarding, terminations, and processing absence reporting requests.

What educational qualification is preferred for this job?

A high school diploma or equivalent is required for this position.

How will I communicate with employees regarding their queries?

Communication with employees will be done via phone, email, or other communication channels, both verbally and in written form.

Is experience in confidential environments important for this role?

Yes, experience in confidential environments is important, as you will be handling sensitive HR information.

What tools or systems will I be using in this role?

You will be using a shared service case management system and Microsoft Office products, particularly Excel.

Will I receive training for this position?

While the job description does not specify training, new hires typically receive onboarding training to ensure they are familiar with processes and systems.

What is the reporting structure for this position?

You will be reporting to an MHLS Team Manager as part of the Shared Services Center team.

Is the MHLS Advisor position seasonal?

Yes, this position is seasonal as indicated in the job title.

Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.