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Microsoft 365 Administrator| 6 to 9 years | Mumbai & Bengaluru

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Capgemini

22d ago

  • Job
    Full-time
    Mid, Senior & Expert Level
  • Software Engineering
    IT & Cybersecurity

AI generated summary

  • You must have 3+ years in Microsoft 365, strong knowledge of Office components, troubleshooting skills, project experience, communication skills, and PowerShell knowledge. Certifications are a plus.
  • You will respond to incidents, troubleshoot Microsoft 365 issues, document procedures, and monitor the platform to ensure optimal performance and minimize disruptions.

Requirements

  • Minimum 3 years hands-on Experience on Microsoft 365(Office 365).
  • Strong understanding of Microsoft 365(Office 365) suite components, including Office, Exchange Online, SharePoint, Teams, and OneDrive.
  • Proficient in diagnosing and troubleshooting Microsoft 365(Office 365) issues, both independently and collaboratively.
  • Experience working on large-scale projects.
  • Excellent communication skills, both verbal and written, with the ability to convey technical information to nontechnical users effectively.
  • A customer-centric approach and a passion for providing exceptional end-user support.
  • Proactive and able to prioritize tasks effectively in a dynamic and fast-paced environment.
  • Strong attention to detail and commitment to maintaining accurate documentation.
  • Experience on Proofpoint email Gateway (Optional).
  • Working knowledge of Microsoft 365(Office 365) PowerShell.
  • Microsoft 365(Office 365) certifications, such as Microsoft 365 Certified Fundamentals or Microsoft 365 Certified Modern Desktop Administrator Associate.

Responsibilities

  • Respond promptly to incidents and service requests related to Microsoft 365 applications, including but not limited to Exchange Online, SharePoint, Teams, and OneDrive.
  • Diagnose and troubleshoot issues efficiently, ensuring a quick resolution and minimal impact on employees.
  • Maintain up-to-date documentation on common issues, troubleshooting steps, and standard operating procedures to facilitate knowledge sharing and enhance the team's efficiency.
  • Monitor the Microsoft 365(Office 365) platform for potential issues, perform routine checks, and implement proactive measures to avoid service disruptions and optimize system performance.

FAQs

What is the minimum experience required for the Microsoft 365 Administrator position?

A minimum of 6 to 9 years of experience is required for this position.

What are the primary responsibilities of a Microsoft 365 Administrator?

The primary responsibilities include responding to incidents and service requests related to Microsoft 365 applications, diagnosing and troubleshooting issues, maintaining documentation, and monitoring the Microsoft 365 platform for potential issues.

Which Microsoft 365 applications should I be familiar with for this role?

You should be familiar with Exchange Online, SharePoint, Teams, OneDrive, and other components of the Microsoft 365 suite.

Is experience with PowerShell required for this position?

Yes, working knowledge of Microsoft 365 (Office 365) PowerShell is required for this position.

Are there any specific certifications needed for this role?

Microsoft 365 certifications, such as Microsoft 365 Certified Fundamentals or Microsoft 365 Certified Modern Desktop Administrator Associate, are preferred.

What skills are necessary for success in this role?

Necessary skills include excellent communication abilities, a customer-centric approach, effective task prioritization, attention to detail, and the capability to diagnose and troubleshoot issues independently or collaboratively.

Does Capgemini provide training or support for professional development?

Yes, Capgemini supports employee development and encourages shaping one’s career through a collaborative community and various training opportunities.

Is experience with Proofpoint email Gateway necessary for this role?

Experience with Proofpoint email Gateway is optional but considered a plus.

Where is this position based?

This position is based in Mumbai and Bengaluru.

What is the company’s stance on diversity and inclusion?

Capgemini is committed to being a responsible and diverse organization, with a strong emphasis on inclusivity across its global team.

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Capgemini

Get the Future You Want

Technology
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.