FAQs
What are the main responsibilities of a New Associate in Microsoft 365 Business Operations?
The main responsibilities include updating client conditions, registering complaints and claims, realizing retrocessions and bonuses, performing product cancellations, recording client financial information, preparing audit reports, collecting taxes and social insurance, and monitoring and resolving incidents to provide quality service.
Is banking knowledge required for this position?
Yes, a basic understanding of banking fundamentals is required for this role, particularly at a beginner level.
What skills are important for success in this job?
Important skills include attention to detail, effective communication, problem-solving abilities, and basic knowledge of banking practices and operations.
What type of reports will I be responsible for preparing?
You will be responsible for preparing audit reports to ensure compliance and accuracy in operations.
Will I need to handle client complaints?
Yes, part of your responsibilities will include registering and addressing client complaints and claims to maintain quality service.
Do I need prior experience in banking for this role?
While prior experience can be beneficial, the position is focused on beginners in banking fundamentals, so applicable skills and willingness to learn are valued.
How will incidents be monitored and resolved?
Incidents will be monitored through established processes, and you will be expected to participate in resolving these incidents to maintain service quality.
What does the collection of taxes and social insurance involve?
This involves ensuring the accurate collection of taxes and social insurance contributions from clients in compliance with relevant regulations.
Will I be working independently or as part of a team?
You will be part of a team, collaborating with others to achieve quality service delivery and to handle various operational tasks effectively.
What training will be provided for newcomers?
New associates will receive training focusing on banking fundamentals and specific operational procedures to ensure they are well-prepared for their responsibilities.