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Microsoft Azure AI Customer Success Manager (German speaker)

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Accenture

Aug 15

Applications are closed

  • Job
    Full-time
    Mid Level
  • Amsterdam

Requirements

  • 3+ years of experience in technical sales, consulting, or customer success roles
  • 1+ years of experience or understanding of Azure AI services, tools, and frameworks, such as Cognitive Services, Machine Learning, Bot Framework, and Azure Databricks
  • AZ-305 and/or AI-900 certified
  • Excellent communication, presentation, and interpersonal skills with the ability to explain complex AI concepts and solutions to technical and non-technical audiences
  • Passion for AI and customer success and the ability to work independently and as part of a team

Responsibilities

  • Engage with customers who are consuming Azure AI solutions and provide them with technical guidance, best practices, and proactive support
  • Identify customer scenarios, AI usage blockers, and AI growth accelerators and provide feedback to the product and engineering teams
  • Collaborate with account teams, partners, and other CSMs to drive customer success and adoption of Azure AI
  • Develop and deliver customized AI workshops, demos, and presentations to showcase the value and capabilities of Azure AI
  • Stay up to date with the latest AI trends, technologies, and solutions and share insights and learnings with the AI community
  • Technical Acumen: Apply deep technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies
  • Conduct demos on how to use and how to implement AI
  • High level design with customer of AI architecture – based on the customer’s needs, recommend specific Azure AI services and OpenAI offerings.

FAQs

What are the main responsibilities of a Microsoft Azure AI Customer Success Manager?

The main responsibilities include engaging with customers to provide technical guidance, identifying customer scenarios and usage blockers, collaborating with account teams to drive customer success, delivering customized AI workshops and demos, staying updated with AI trends, conducting demos, and recommending Azure AI services based on customer needs.

What qualifications are needed for this role?

Basic qualifications include 3+ years of experience in technical sales, consulting, or customer success roles, 1+ years of experience or understanding of Azure AI services, AZ-305 and/or AI-900 certification, and excellent communication skills.

Is proficiency in German required for this position?

Yes, a German speaker is preferred for this role to effectively engage with customers who speak German.

How does this role contribute to customer success?

This role contributes to customer success by providing proactive support and guidance, helping customers overcome AI usage blockers, and collaborating to drive the adoption of Azure AI solutions.

Will I be required to conduct presentations?

Yes, you will be required to develop and deliver customized AI workshops, demos, and presentations to showcase the value and capabilities of Azure AI.

What types of Azure AI services should I be familiar with?

You should be familiar with services and tools such as Cognitive Services, Machine Learning, Bot Framework, and Azure Databricks.

Is there an opportunity to provide feedback on Azure AI products?

Yes, you will be expected to provide feedback to the product and engineering teams based on customer scenarios and AI usage feedback.

What certification is preferred for this position?

Preferred certifications include AZ-305 (Architecting Azure Solutions) and AI-900 (Microsoft Azure AI Fundamentals).

Will I be required to work independently or as part of a team?

You will be required to work both independently and as part of a team, collaborating with various stakeholders to drive customer success.

Is ongoing training and development expected in this role?

Yes, staying up to date with the latest AI trends, technologies, and solutions is expected, and sharing insights with the AI community is encouraged.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.

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