FAQs
What is the primary responsibility of the Mid-Market Customer Growth Executive?
The primary responsibility is to drive client satisfaction, retention, and growth by managing client relationships, meeting performance goals, and ensuring effective collaboration across various internal teams.
What qualifications are required for this position?
At least 2 years of experience in customer-facing roles, full cycle sales experience, and account management experience are required. Knowledge of SaaS and CPaaS solutions is highly preferred.
What are the key performance indicators (KPIs) for this role?
The key performance indicators include gross profit, margin percentage, cross-sells, net revenue retention, and transitioning clients from tier 2 to tier 1.
What type of clients will the Mid-Market Customer Growth Executive be managing?
The role involves managing assigned top Tier 2 clients.
Is industry experience necessary for this position?
Industry experience is highly preferred, especially regarding an understanding of SaaS and CPaaS solutions.
How many years of experience in Customer-facing roles are required?
A minimum of 2 years of experience in customer-facing roles is required.
What teams will the Mid-Market Customer Growth Executive collaborate with?
The role requires collaboration with various internal teams, including Platform Operations, Revenue Assurance, Product teams, and the Self Service team.
Is fluency in English required for this position?
Yes, fluent English is a requirement for this position.
How important are strong interpersonal skills for this role?
Strong interpersonal and communication skills are essential for effectively building and maintaining relationships with clients.
Does the role involve technical aspects?
Yes, the role includes serving as a focal point for clients regarding technical escalations and product adoption, as well as coordinating with technical teams.