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MIS Analyst

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UBIQUITY

13d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Data
  • Manila
  • Quick Apply

AI generated summary

  • You should have 1-3 years of experience, strong SQL and Excel skills, report automation, and proficiency in Power BI and Looker. Flexibility for various shifts is essential.
  • You will develop and refine reports, ensure data integrity, collaborate with teams on reporting needs, and analyze data to provide business performance recommendations.

Requirements

  • 1-3 years of experience in the same capacity.
  • Experience in extracting data from CMS and other reporting platform
  • Strong data analytics and creation of reports
  • Experience in automating task/reports that are manual to reduce cycle time and defects.
  • Proficient user of Excel, SQL and understanding call center statistics a must.
  • Knowledge in VBA, macros, linked data, pivot chart tools, design tools
  • Experience in developing dashboards, and understandable reports and useful visualization.
  • Has intensive experience in creating reports using Power BI and Looker Data Studio.
  • Flexible schedule and excellent attendance record
  • Should be amenable to working on different schedules (i.e. Day Shift, Mid Shift, Night Shift)

Responsibilities

  • Develop and distribute Contact Center reporting.
  • Modify, revise, and update scorecards, dashboards, and other reports.
  • Responsible for data integrity, and accuracy of all reporting requirements.
  • Works with Operation, Business Support team to create or modify current reporting.
  • Analyzes data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics.

FAQs

What is the main responsibility of an MIS Analyst at Ubiquity?

The main responsibility of an MIS Analyst at Ubiquity is to develop and distribute Contact Center reporting, ensuring data integrity and accuracy while collaborating with various teams to create or modify existing reports.

What experience is required for the MIS Analyst position?

The position requires 1-3 years of experience in a similar capacity, specifically in data analytics and reporting.

What tools and skills are essential for this role?

Essential skills include proficiency in Excel and SQL, experience with call center statistics, and knowledge in VBA, macros, pivot charts, design tools, and developing dashboards using Power BI and Looker Data Studio.

Is experience in data automation required for this role?

Yes, experience in automating tasks and reports that are manual to reduce cycle time and defects is a requirement for this position.

What is the work schedule like for the MIS Analyst at Ubiquity?

The work schedule is flexible, and candidates should be amenable to working on different shifts, including Day Shift, Mid Shift, and Night Shift.

What kind of work environment does Ubiquity promote?

Ubiquity promotes an inclusive employee experience where all individuals, regardless of their background, can contribute their ideas and feel free to be their most authentic self.

Where is Ubiquity headquartered?

Ubiquity is headquartered in New York City, with delivery locations in Europe, Asia, and the Americas.

How does Ubiquity view collaboration among team members?

Ubiquity values collaboration and graciousness with each other’s time, believing that it contributes to a strong collective effort in achieving company and client goals.

What is Ubiquity's approach to customer experience?

Ubiquity is recognized as a leading CX provider for disruptors and innovators, committed to delivering better experiences across financial services, healthcare, and e-commerce.

Does Ubiquity offer opportunities for career growth?

Yes, Ubiquity fosters a growth-oriented environment, encouraging employees to push themselves and continuously seek improvement in their roles and contributions.

Partnership. Innovation. Community.

Consulting
Industry
10,001+
Employees
2012
Founded Year

Mission & Purpose

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office operations, and business transformation.