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Mitarbeiter in der Leitstelle (w/m/div.) - Quereinstieg möglich

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Bosch

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    IT & Cybersecurity
  • Berlin
  • Quick Apply

AI generated summary

  • You must be customer-oriented, flexible for 24/7 shifts, reliable, and structured. Fluent German, a completed apprenticeship, and no negative entries in your record are essential.
  • You support customers and technicians via phone, manage alarm notifications, document procedures, and coordinate drone operations for emergency services.

Requirements

  • Persönlichkeit: hilfsbereit, kundenorientiert, einfühlsam und geduldig
  • Flexibilität: Schichtbereitschaft 24/7
  • Arbeitsweise: zuverlässig, souverän, professionell, teamorientiert und strukturiert
  • Erfahrungen und Know-how: Qualifizierung zur NSL-Fachkraft, Sicherheitsfachkraft oder vergleichbares wünschenswert, jedoch keine Voraussetzung
  • Sprachen: Deutschkenntnisse auf muttersprachlichem Niveau
  • Ausbildung: eine abgeschlossene Ausbildung
  • DEIN FÜHRUNGSZEUGNIS DARF KEINE EINTRÄGE AUFWEISEN
  • DIE TÄTIGKEIT IST IN PRÄSENZ AUSZUFÜHREN. EINE OPTION AUF HOMEOFFICE IST NICHT MÖGLICH

Responsibilities

  • Du betreust Kunden und Techniker am Telefon und unterstützt sie in der Kommunikation mit den Leitstellen.
  • Du bearbeitest Alarm- und Störmeldungen und verständigst Rettungsstellen oder Kontaktpersonen.
  • Du beantwortest die Anrufe der Kunden, Techniker und Behördenleitstellen.
  • Für alle Vorgänge übernimmst Du die Dokumentation der einzelnen Schritte.
  • Du steuerst Drohnen auf Anforderung von Feuerwehr, Polizei und anderen Auftraggebern zur Analyse eines Gefahren- und Überwachungsgebietes.
  • Du kommunizierst mit den zuständigen Hilfeleistern.

FAQs

Is remote work an option for this position?

No, this position requires presence in the office, and remote work is not possible.

What qualifications are necessary for this role?

A completed vocational training is required. Additionally, a qualification as an NSL specialist, safety specialist, or a similar qualification is desirable but not mandatory.

What language skills are required for the position?

Proficiency in German at a native level is required.

What type of working hours should I expect?

Flexibility is required, including the willingness to work in shifts 24/7.

What personal qualities are important for this role?

The ideal candidate should be helpful, customer-oriented, empathetic, and patient.

Who should I contact for further information about the job?

You can contact Herr Christoph Meier for further inquiries regarding the position.

Is there a requirement regarding the applicant's criminal record?

Yes, your criminal record must not have any entries.

Will I be working with emergency services in this role?

Yes, you will support communication with emergency services and assist in coordinating responses.

What type of documentation will I be responsible for?

You will be responsible for documenting the steps taken for each incident you handle.

What are the core responsibilities of this job?

You will assist customers and technicians over the phone, process alarm and fault reports, communicate with emergency contacts, and operate drones as requested by emergency services.

Engineering & Construction
Industry
10,001+
Employees
1886
Founded Year

Mission & Purpose

The Bosch Group is a leading global supplier of technology and services. It employs roughly 421,300 associates worldwide (as of December 31, 2022). The company generated sales of 88.2 billion euros in 2022. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 136 locations across the globe, Bosch employs some 85,500 associates in research and development, of which nearly 44,000 are software engineers.