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MitarbeiterIn Hotel - & Restaurantreservierung (m/f/d)

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Wolfsburg

AI generated summary

  • You should be a flexible, engaging team player with hospitality experience, strong German and English skills, and a passion for creating a welcoming atmosphere for guests.
  • You will manage hotel and restaurant bookings, handle inquiries, advise guests, maintain databases, coordinate with departments, assist with billing, and ensure smooth reservation operations.

Requirements

  • Freude am Arbeiten und professioneller Gastgeber sein
  • Flexibilität, Teamfähigkeit und Engagement
  • Gast- und lösungsorientiertes Handeln
  • Erfahrungen in Gastronomie & Hotellerie
  • gute Deutsch- und Englischkenntnisse
  • Quereinsteiger, die unseren Gästen schon beim Betreten des Hotels ein Lächeln ins Gesicht zaubern sind herzlich willkommen

Responsibilities

  • Bearbeitung von Hotel- und Restaurantreservierungen für Gäste
  • Annahme von Buchungsanfragen per Telefon und E-Mail
  • Beratung von Gästen bezüglich Verfügbarkeit, Preisen und Angeboten
  • Verwaltung und Pflege von Buchungsdatenbanken und Reservierungssystemen
  • Koordination mit anderen Abteilungen, um Gästewünsche zu erfüllen
  • Unterstützung bei administrativen Aufgaben wie Rechnungsstellung und Dokumentation
  • Sicherstellung eines reibungslosen Ablaufs im Reservierungsbereich

FAQs

Do we support remote work?

No, this position is not located remotely; it requires full-time on-site work at The Ritz-Carlton Wolfsburg.

Is prior experience in hospitality required for this position?

While experience in gastronomy and hotellerie is preferred, we welcome applicants from other fields who are enthusiastic about providing excellent guest service.

What languages are required for this job?

Good German and English language skills are required for effective communication with guests and colleagues.

What kind of training will be provided for new employees?

New employees will undergo an intensive onboarding process, including guided support during initial tasks to ensure a smooth integration into the team.

Are there any benefits associated with this position?

Yes, employees receive benefits including meals in the staff restaurant, uniform cleaning, discounted hotel stays, a well-organized schedule, appropriate salary, and additional bonuses.

What is the salary range for this position?

The legal gross minimum salary for this full-time position is based on the collective agreement for employees in the hospitality industry and can go up to €2800.

What qualities are you looking for in a candidate?

We are looking for candidates who are professional hosts, flexible, team-oriented, guest-focused, and solution-oriented, with a passion for providing exceptional service.

How does The Ritz-Carlton promote diversity in the workplace?

The Ritz-Carlton is committed to creating a diverse workforce and inclusive culture where all employees feel valued and respected, regardless of their background or protected status.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.