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Modern Desktop Product Designer

  • Job
    Mid & Senior Level
  • Design
  • Southampton

AI generated summary

  • You must have extensive technical support experience, be an SME in relevant product groups, design feedback-driven services, work in large global organizations, collaborate with third parties, and demonstrate a technologist mindset for our Modern Desktop Product Designer role.
  • You will lead design and delivery of high-quality IT services, provide technical governance, engage with other designers and architects, advise on feasibility and risks, create infrastructure designs, manage workload through JIRA, deliver new services, and be an IT evangelist within the community.


  • Extensive experience working in a 3rd-line technical support role.
  • Experience designing and delivering a variety of Technical Services within a complex Enterprise environment.
  • Recognised as “SME” for relevant Product Groups relating to the role.
  • Demonstrable feedback-driven approach to Service Design and Service Improvement
  • Experience working within a large organisation with a globally disparate user-base.
  • Relevant experience working with managed service providers and third parties.
  • “Technologist” mindset – detailed understanding of vendor roadmaps, Group Technology roadmaps, business/ industry challenges and trends with an ability to translate these into a roadmap/ strategy to develop services.
  • Proficiency in the following areas, Intune, Windows 11, Autopilot, PowerShell, Modern Management.
  • Be Customer Focused – constantly improving our customers’ experience
  • I listen to my customers
  • I use available data to help make decisions
  • Be Human – leading with purpose, humanity and care
  • I do the right thing
  • I am respectful
  • Be Curious – thrive on learning, thinking beyond the obvious
  • I build and share new ideas
  • I try new things and share my learnings
  • Be Agile – building trust and empowering people to work with agility
  • I have courage to be creative
  • Done is better than perfect, I aim for 80/20
  • Be Inclusive – inspiring diverse teams to achieve together
  • I embrace allyship
  • I have self-awareness and a desire to learn
  • Be Accountable – owning the plan, delivering results and growth
  • I own my actions
  • I understand the Kingfisher plan and how it relates to my role


  • Recognised expert in the design and delivery of high-quality IT services
  • Providing technical governance across Projects, BAU and related SIPs
  • Engaging wider designers and architects to achieve programme consistency
  • Advising colleagues/ customers of feasibility and risks of potential solutions and support creation of initiatives
  • Creating Infrastructure designs, performing solution evaluation as needed against requirements – balancing requirements, costs and risk
  • Managing and monitoring workload through JIRA EPICS and Stories.
  • Defining detailed activity and resource plans to deliver project & SIP outcomes
  • Delivering new Technical Services as part of a Project team/ managing 3rd party services, delivery partners and external vendors to deliver solutions
  • Being an evangelist within the IT community, using Viva, SharePoint, Teams etc.
  • Feeding into the products strategy, IT strategy, roadmaps and standards & engaging product vendors/ whilst maintaining IT/ industry awareness as necessary


What is the primary focus of the Modern Desktop Product Designer role at Kingfisher?

The primary focus of the Modern Desktop Product Designer role at Kingfisher is to design and deliver new Technical Services across a variety of areas within the Modern Desktop Product Scope. This role involves working on projects, providing technical governance, engaging with stakeholders, and managing service delivery.

Retail & Consumer Goods

Mission & Purpose

Kingfisher plc is an international home improvement company with approximately 1,900 stores, and operations in eight countries across Europe. We operate under retail banners including B&Q, Castorama, Brico Dépôt, Screwfix, TradePoint and Koçtaş, supported by a team of over 82,000 colleagues. We offer home improvement products and services to consumers and trade professionals who shop in our stores and via our e-commerce channels. At Kingfisher, we believe a better world starts with better homes. We help make better homes accessible for everyone. As a Group, we use our core strengths and commercial assets, and we power our retail banners to address the significant growth opportunities that exist within the home improvement market #PoweredByKingfisher