Logo of Huzzle

Mortgage Servicing Administrator

image

Manulife

11d ago

  • Job
    Full-time
    Junior Level
  • Real Estate & Property
    Banking & Finance
  • Quezon City
  • Quick Apply

AI generated summary

  • You need a relevant degree, at least 1 year of experience in real estate finance, strong Excel skills, problem-solving abilities, and excellent communication skills. Adaptability and customer service experience are essential.
  • You will collect and review insurance policies, ensure compliance, generate reports, follow up on lapses, assist the Toronto unit with tasks, and contribute to efficiency projects.

Requirements

  • Bachelor's degree in Business Administration, Accounting, Finance, Economics, Mathematics or any related course.
  • At least 1-year experience in real estate finance, credit analysis or in mortgage environment
  • Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) and must be willing to work on day shift schedule
  • Experience relating to technical aspects of risk management, property and casualty and financial lines insurance and claims is preferred.
  • Strong computer skills including intermediate to advanced Excel proficiency and experience with database applications.
  • Keen attention to details.
  • Excellent written and verbal communication skills. Ability to converse effectively using the English language.
  • Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
  • Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.
  • Candidate must demonstrate problem solving skills.
  • Able to work under pressure, and well-organized
  • Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines.

Responsibilities

  • Collection of Insurance Policies and Certificates
  • Contact Borrowers/Insurance brokers/Correspondents via email or fax to collect up-to-date insurance policies for the entire mortgage portfolio and address inadequate coverage and lapses of insurance coverage.
  • Does follow-ups and escalation of unresponsive borrower to Toronto business unit.
  • Insurance Policies and Certificates Review
  • Conducts thorough review of insurance policies and certificates to ensure validity, accuracy and compliance with the terms of mortgage document.
  • Sends noncompliance notices and make sure that revised certificate will be provided which complies to our requirement to avoid lapses or inadequate coverage.
  • Escalates to Toronto business unit if there are push backs, waiver request or 5 days before expiry insurance.
  • Input and update insurance certificate information to Enterprise/loan management system (new and renewal insurance policy).
  • Reports Generation
  • Responsible in generating and reviewing reports generated on a bi-monthly, monthly, and quarterly basis.
  • These reports include Branch/Correspondent loans insurance expiration, Past due follow-up, Borrower name change, Insurance escrow, Watchlist, Carrier rating, Flood activity, No insurance, Noncompliant tracking, Significant insurance events.
  • The generated reports are being used as reference for collection of insurance policies/certificates, review and monitoring overall insurance to avoid lapses.
  • Others
  • Performs peer quality assurance review.
  • And on an as needed basis, assist the Toronto business unit on handling mortgage servicing task, inquiries, and projects.
  • Could assist in projects that will allow efficiency savings for Mortgage Servicing Team.
  • Assist in testing system upgrade.

FAQs

What is the job title for this position?

The job title is Mortgage Servicing Administrator.

What types of benefits are offered to employees?

Employees are offered competitive salary packages, performance bonuses, Day 1 HMO coverage including dependents, retirement savings benefits, and a rewarding culture that values wellness and well-being.

What are the primary responsibilities of a Mortgage Servicing Administrator?

The primary responsibilities include conducting detailed insurance reviews, overseeing all insurance-related activity on the commercial mortgage portfolio, collecting insurance policies, reviewing insurance for compliance, generating reports, and assisting the Toronto business unit with mortgage servicing tasks.

What qualifications are required for this position?

A Bachelor's degree in Business Administration, Accounting, Finance, Economics, Mathematics, or a related course is required, along with at least 1 year of experience in real estate finance or a mortgage environment.

What skills are considered essential for this role?

Essential skills include strong computer skills (particularly Excel), attention to detail, excellent written and verbal communication skills, strong customer service skills, problem-solving abilities, and good organizational and time management skills.

Is experience in insurance preferred for this job?

Yes, experience relating to the technical aspects of risk management, property and casualty insurance, and claims is preferred.

What is the work arrangement for this position?

The job offers a hybrid work arrangement, where employees may work onsite and remotely depending on business needs and current circumstances.

Is there a possibility of performance bonuses?

Yes, the position offers performance bonuses based on individual and business performance.

What resources will be provided to employees for training?

The company offers extensive training resources to support employee development.

What kind of work environment does Manulife promote?

Manulife promotes a supportive and collaborative workplace that values diversity, wellness, and career development.

Finance
Industry
10,001+
Employees

Mission & Purpose

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.