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Motorcycle Claims Officer

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Melbourne
  • Quick Apply
    3d left

AI generated summary

  • You should have motorcycle claims experience, mechanical knowledge, strong customer service skills, be tech-savvy, and possess good organizational abilities. Enthusiasm for bikes is a plus!
  • You will manage motorcycle claims, maintain stakeholder relationships, interpret policy coverage, process claims, authorize payments, and identify suspicious claims for investigation.

Requirements

  • Experience in a similar role within Motorcycle Claims will be highly advantageous
  • An individual who has mechanical or technical bike knowledge will be highly regarded
  • Highly developed customer service, communication and negotiating skills
  • An individual who is tech savvy and quick learner
  • Strong organizational and time management skills
  • While not essential, a motorcycle enthusiast would be advantageous!

Responsibilities

  • Management of lodgments and repairs for Motorcycle Claims utilising multiple claims systems and processes
  • Maintaining positive stakeholder relationships with the insured, agents and service providers
  • Interpreting basic policy coverage and determining if coverage applies to claims submitted
  • Receiving, recording and processing incoming insurance claims
  • Authorizing payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely issuance of disbursements
  • Identifying suspicious or potentially fraudulent claims and arranging investigations.

FAQs

What is the job title for this position?

The job title is Motorcycle Claims Officer.

Where is the position located?

The position is located in Melbourne, Victoria.

Is this a full-time or part-time position?

This is a full-time position.

What type of contract is this role?

This is a 12-month fixed-term contract.

What are the primary responsibilities of a Motorcycle Claims Officer?

The primary responsibilities include managing lodgments and repairs for Motorcycle Claims, maintaining relationships with stakeholders, interpreting policy coverage, processing insurance claims, authorizing payments, and identifying fraudulent claims.

Is experience in motorcycle claims necessary for the role?

While it is highly advantageous, experience in a similar role within motorcycle claims is preferred but not strictly necessary.

What skills are required for the Motorcycle Claims Officer position?

Required skills include customer service, communication, negotiation, organizational skills, time management, and being tech-savvy.

Is knowledge of motorcycles considered an asset for this role?

Yes, mechanical or technical knowledge of motorcycles will be highly regarded.

What type of benefits does QBE offer to its employees?

QBE offers various benefits including hybrid working, wellbeing programs, income protection insurance, additional leave options, discounts on products and services, and more.

What is QBE’s policy on diversity and inclusion?

QBE is committed to an inclusive workplace where everyone feels valued and respected, recognizing the value of diverse perspectives and experiences.

How can I apply for the Motorcycle Claims Officer position?

To apply, click "Apply" and follow the step-by-step process provided on the application page.

What are the application close date and time?

The application close date is 13/02/2025 at 11:59 PM.

Does QBE conduct background checks?

Yes, successful applicants will need to complete work rights, police, and credit checks as a condition of employment.

Finance
Industry
10,001+
Employees
1886
Founded Year

Mission & Purpose

QBE is an international insurer and reinsurer listed on the Australian Securities Exchange and headquartered in Sydney. We employ around 13,000 people in 27 countries. Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.