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MSP Account Manager

  • Job
    Senior Level
  • Business, Operations & Strategy
  • Minneapolis

AI generated summary

  • You need leadership in IT MSP programs, relationship-building skills, drive to succeed, organizational abilities, market knowledge, problem-solving skills, and experience in Services Procurement and Contingent Labor in the IT sector.
  • You will be the main point of contact for clients and suppliers, managing relationships and facilitating communication. You will gather job requirements, identify new opportunities, track performance metrics, and provide guidance on market rates.


  • We are looking for a leader who can leverage technical recruiting background to construct an IT MSP program that helps the client achieve its vision, mission, and long-term goals.
  • A high degree of impact with the ability to quickly build relationships and collaborate effectively across and within teams.
  • Driven, dynamic, and innovative with a hunger to succeed.
  • Excellent organizational and leadership skills.
  • Excellent communication, interpersonal and presentation skills
  • Thorough knowledge of market changes and forces that influence the talent market.
  • Demonstrable analytical and problem-solving abilities.
  • Demonstrated experience with Services Procurement and Contingent Labor within the IT sector.


  • Act as the BarPellam representative, interfacing with clients and suppliers
  • Interacting with managers to gather information regarding job descriptions, forecasted needs, feedback on candidates, etc.
  • Identify new business opportunities with autonomy and communicate the projects to participating agencies in the program.
  • Upskill existing PMO (Talent Consultants) so that they can appropriately filter potential candidates.
  • Track accurate metrics regarding performance at the account.
  • Ensure the clients KPI's are met.
  • Provide guidance on market rates based on the technical skills required.


What are the key responsibilities of an MSP Account Manager?

The key responsibilities of an MSP Account Manager include acting as the BarPellam representative, interfacing with clients and suppliers, gathering information from managers regarding job descriptions and forecasted needs, identifying new business opportunities, upskilling existing Talent Consultants, tracking performance metrics, ensuring client KPI's are met, and providing guidance on market rates.

What skills are required for an MSP Account Manager?

An MSP Account Manager should have leadership skills, technical recruiting background, the ability to build relationships and collaborate effectively, be driven and innovative, possess excellent organizational and leadership skills, have strong communication and interpersonal skills, knowledge of market changes and forces influencing the talent market, analytical and problem-solving abilities, and experience with Services Procurement and Contingent Labor within the IT sector.

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We're Impellam: a connected group providing global workforce and specialist recruitment solutions. Our 2000 people and market leading brands work across a broad spectrum of industries and job categories throughout North America, the UK and Europe and Asia Pacific. Our award-winning Global Managed Services provide a diverse range of digitally enabled, multi-disciplinary workforce solutions to organisations around the world. We are upper quadrant industry leaders in Managed Service Provision and Services Procurement, and the seventh largest Managed Service Provider in the world with over £4bn SUM (Spend under Management). Our STEM businesses are specialists in recruiting and engaging talent in the key growth markets of technology, digital, data, science, clinical and engineering and work with clients across all sectors and sizes delivering services that span Managed Services (MSP), Recruitment Process Outsourcing (RPO), Statement of Work (SOW) and specialist recruitment. Our brands include Barpellam, Bartech, Carbon60, Comensura, Flexy, Guidant Global, IRC, Lorien and SRG. Led by our Virtuosos, our capabilities are underpinned by our proprietary digital technology and unique partnerships with market-leading software providers, enabling us to transform and future-proof our services. We believe in the power of work. Through the power of work, we build better businesses and help people lead more fulfilling lives.