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MTS API and Connectivity Support

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Euronext

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Milan
  • Quick Apply

AI generated summary

  • You need a strong financial background, client services experience, excellent communication skills, and high service delivery standards. Analytical, organized, flexible, and reliable candidates preferred.
  • You will monitor trading systems, provide customer support, coordinate testing, assist sales, guide ISVs through development, conduct Conformance Testing, distribute technical bulletins, and configure access.

Requirements

  • • Strong financial background and a good knowledge / understanding of the various activities of MTS direct & indirect client base.
  • • Prior relevant Client Services experience
  • • High standards of service delivery to clients and ability to create strong relationships
  • • Strong analytical and organization skills and problem-solving attitude
  • • Strong verbal communication skills both internally and externally
  • • Flexibility and availability
  • • Accuracy and reliability

Responsibilities

  • Ensuring the monitoring of the information system and technological structures that support trading, looking for solutions, in case of anomaly, to guarantee the correct functioning of the market
  • Customer support for any technical problem, scaling up to other functions when necessary and following up with customers to ensure prompt resolution of critical issues
  • Coordination and organization of tests, both internal and with customers, before the release of new software releases in production
  • Sales assistance in customer support, where necessary (participation in Sales presentations, meetings, etc.)
  • Support ISVs and customers developing in-house trading and non-trading solutions
  • Assist ISVs and Customers developing in-house in executing Conformance Testing prior to promote sw to Prod
  • Distribution of technical bulletins to all market participants and internal staff
  • Configuring customers to ensure access to the trading platform

FAQs

What are the key responsibilities of an MTS API and Connectivity Support role?

The key responsibilities include monitoring information systems and technological structures that support trading, providing customer support for technical problems, coordinating and organizing tests before new software releases, assisting in customer support during sales activities, and configuring customers for access to the trading platform.

What qualifications are necessary for this role?

A strong financial background and an understanding of MTS' client base activities, prior relevant client services experience, and strong analytical, organizational, and problem-solving skills are necessary for this role.

Is strong verbal communication important for this position?

Yes, strong verbal communication skills are essential both internally and externally.

How does this position contribute to customer support?

This position involves providing customer support for technical problems, ensuring prompt resolution of critical issues, and assisting ISVs and customers in developing trading solutions.

Are there any specific skills needed for this role?

Yes, candidates need strong analytical and organizational skills, a problem-solving attitude, and the ability to create strong relationships with clients.

Does the company value diversity in the workplace?

Yes, the company is committed to being an equal opportunity employer and values the unique talents and diverse backgrounds of all employees.

What is the job environment like for this role?

The job environment is collaborative, requiring coordination with various teams and clients to ensure the successful functioning of trading systems.

Can this job description change over time?

Yes, the job description is not exhaustive and can be adjusted to include additional tasks or projects as needed.

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Euronext

Finance
Industry
1001-5000
Employees

Mission & Purpose

Euronext is a pan-European stock exchange that operates markets in several countries, including the Netherlands, France, Belgium, and Portugal. It provides a platform for trading in a wide variety of financial instruments, including equities, bonds, derivatives, and ETFs. Their ultimate mission is to connect European economies to global capital markets, fostering growth and innovation. Their purpose is to offer efficient, transparent, and sustainable financial markets that empower companies and investors to make informed decisions and drive economic progress.