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Multi Property Night Supervisor (m/f/d) - Berlin Shared Service

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Marriott International

18d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You must speak professional German, have a high school diploma or equivalent, at least 1 year of related and supervisory experience. No licenses or certifications are needed.
  • You will process guest check-ins, manage cash and reports, resolve issues, train staff, ensure quality standards, and maintain a welcoming environment while following company policies.

Requirements

  • Professional German language skills are mandatory for this position.
  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: At least 1 year of supervisory experience.
  • License or Certification: None

Responsibilities

  • Complete designated cashier and closing reports in the computer system.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
  • Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
  • Sell a room/accommodation to guests without reservations based on availability.
  • Ensure rates match market codes and that any exceptions are documented.
  • Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
  • Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Ensure adherence to quality expectations and standards.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

FAQs

Do we support remote work?

No, this position is not located remotely and requires on-site work at the Berlin Shared Service Center.

Is professional German language proficiency required for this position?

Yes, professional German language skills are mandatory for this position.

What is the schedule for this role?

The position is full-time.

What qualifications are preferred for this role?

A high school diploma or G.E.D. equivalent, at least 1 year of related work experience, and at least 1 year of supervisory experience are preferred qualifications.

Are there any specific certifications or licenses required for this position?

No specific licenses or certifications are required for this position.

What are the key responsibilities of the Multi Property Night Supervisor?

Key responsibilities include completing cashier and closing reports, processing guest check-ins, resolving guest requests, assisting in employee training and counseling, and ensuring adherence to quality expectations and standards.

How does Marriott International support diversity and inclusion?

Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, and does not discriminate on any protected basis.

What is the physical requirement for this position?

The role requires standing, sitting, or walking for an extended period, as well as moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance.

What should applicants expect regarding the company culture?

Applicants can expect a people-first culture that values collaboration and personal growth, as part of the world's largest hotel company.

What should candidates do if they wish to apply?

Candidates can submit their applications through the Marriott International careers website or relevant job platforms.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.