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Multilingual Principal Customer Success Manager, Strategic Accounts (Nordics/DACH/Benelux and CEE)

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HubSpot

Nov 2

Applications are closed

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Sales & Business Development
  • Madrid

Requirements

  • Language Requirements: English + Proficiency in German, Dutch or a Nordic or CEE language.
  • A personal investment in helping customers succeed
  • Experience working with large organizations (200+ employees)
  • Fluency in German, Dutch or a Nordic or CEE language + English
  • A proven track record of measurably impacting your customers' results with HubSpot
  • Experience with creative problem solving and change management
  • Experience with cross-team customer advocacy
  • An ability to autonomously detect and remediate risk, and hold yourself accountable and responsible for your book of business.

Responsibilities

  • Deliver as needed service to our customers in our Enterprise segment with the goal of retention and growth
  • Use creative problem solving to help customers reach their business goals and maximize the value they are getting from HubSpot
  • Consult on customers' marketing, sales, and services processes to help deliver tangible, positive results to our customers' efforts and drive product adoption
  • Build deep relationships that turn your customers into power users and evangelists of HubSpot
  • Serve as an internal advocate for your segment, representing their challenges to the HubSpot leadership & executive teams
  • Travel onsite to deliver strategic consulting engagements, as needed
  • Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development and/or people development

FAQs

What languages are required for this position?

Proficiency in English plus either German, Dutch, or a Nordic or Central Eastern European (CEE) language is required.

What is the primary responsibility of the Multilingual Principal Customer Success Manager?

The primary responsibility is to work with HubSpot's highest paying customers to deliver high-value marketing, sales, and services strategy solutions, ensuring their long-term growth and success.

Is this position open for full remote work?

Yes, the role is open for in-office, hybrid, or remote work from Germany, Ireland, United Kingdom, Belgium, Spain, or France.

What types of organizations will I be working with?

You will work primarily with large organizations that have 200 or more employees.

What are the key skills required for this role?

Key skills include a personal investment in customer success, a proven track record of impacting customer results, experience in creative problem solving, change management, and the ability to autonomously manage risk.

Is travel required for this position?

Yes, there may be some travel required to deliver strategic consulting engagements onsite as needed.

How does HubSpot view diversity and inclusion?

HubSpot values diversity and inclusion highly, and they have a commitment to creating a diverse and inclusive workplace, as stated in their Culture Code.

What benefits do employees receive at HubSpot?

HubSpot offers a range of benefits, including flexibility in work location, support for personal development, and a commitment to a positive company culture, recognized by various awards.

Do I need prior experience with HubSpot's products?

While prior experience with HubSpot's products is beneficial, a focus on customer success and problem-solving capabilities is equally important for this role.

How does HubSpot support employees with disabilities?

HubSpot provides accommodations and assistance for employees with disabilities during the interview process and is committed to supporting those who may need alternative arrangements.

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HubSpot

The easy-to-use CRM to scale your business.

Technology
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers. HubSpot was named Glassdoor’s #4 Best Place to Work in 2021, and our award-winning culture has been recognized by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code. HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Dublin, Ireland; Singapore; Sydney, Australia; Tokyo, Japan; Berlin, Germany; Paris, France; Bogotá, Colombia; Ghent, Belgium; San Francisco, CA; Portsmouth, NH; London, UK; Toronto, Canada.

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