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Multilingual Project Manager - SaaS

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Sprinklr

Oct 31

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
  • Madrid
  • Quick Apply

AI generated summary

  • You must be fluent in Spanish and English, have client management experience in SaaS, project management skills with multicultural teams, leadership abilities, and technical knowledge in Agile methodologies.
  • You will manage 5-7 accounts, lead collaborations, ensure project efficiency, engage stakeholders, deepen platform knowledge, communicate transparently, exceed client expectations, uphold quality, and stay informed on industry trends.

Requirements

  • Multilingual Proficiency: Business fluency in both Spanish and English is mandatory. French and Italian language skills are preferred.
  • Client Management experience: Experience collaborating with business owners and executive-level clients, ideally within IT, SaaS, CCaaS, Social, or Software environments.
  • Project Management: Proven track record of managing multi-geo, multicultural teams and large-scale initiatives to achieve organisational goals.
  • Leadership Acumen: Strong leadership, influencing, negotiation, and mediation skills with the ability to motivate teams and resolve issues effectively.
  • Technical Aptitude: Familiarity with software development life cycles, web technologies, and Agile project management methodologies. Certification in Project Management (e.g., Prince2, PMP, SCRUM) is highly desirable.

Responsibilities

  • Portfolio Management: Oversee a dynamic portfolio comprising 5 - 7 accounts, ensuring precise control over project scope, change management, risk mitigation, and issue resolution.
  • Collaborative Leadership: Partner with consulting teams, internal leaders, and regional departments to synchronise efforts and propel project delivery forward.
  • Efficiency and Excellence: Ensure the efficacy of overall programs while meticulously managing individual projects to meet deadlines and budgetary constraints.
  • Stakeholder Engagement: Cultivate strong relationships with key client and internal stakeholders, fostering participation and securing executive buy-in for project success.
  • Solution Expertise: Deepen your understanding of Sprinklr's platform components, enabling you to craft realistic project plans and innovative solutions that meet client needs.
  • Transparent Communication: Keep all stakeholders informed with accurate project reporting and forecasting while adeptly managing risks, issues, and change requests.
  • Client Satisfaction: Exceed client expectations by delivering measurable outcomes, managing service briefs, and driving excellence across every project facet.
  • Leadership and Quality Assurance: Set the standard for your team, championing quality and excellence in all project deliverables while providing regular status updates to stakeholders.
  • Industry Insight: Stay abreast of industry trends and opportunities, leveraging this knowledge to shape client solutions effectively.

FAQs

What languages do I need to be proficient in for this role?

You must have business fluency in both Spanish and English, with French and Italian language skills preferred.

What type of experience is required for this position?

Relevant experience includes client management collaboration with business owners and executive-level clients, ideally in IT, SaaS, CCaaS, Social, or Software environments.

Is there a specific project management methodology that is preferred?

Familiarity with Agile project management methodologies is desired; certifications such as Prince2, PMP, or SCRUM are highly desirable.

How many accounts will I manage as a Project Manager?

You will oversee a dynamic portfolio comprising 5 - 7 accounts.

What is the role's focus regarding client engagement?

The role focuses on cultivating strong relationships with key client and internal stakeholders to secure participation and executive buy-in for project success.

What is the work environment like at Sprinklr?

Sprinklr emphasizes a culture where employees feel they belong, are happier, and their contributions matter, fostering a judgment-free environment that values diversity.

Will I have opportunities for professional development?

Yes, Sprinklr provides continuous learning opportunities, including access to LinkedIn Learning and various programs to support personal and professional growth.

What kind of projects will I be leading?

You will lead enterprise-level initiatives that drive transformative change for top-tier customers using the Sprinklr platform.

Is prior experience with multicultural teams required?

Yes, a proven track record of managing multi-geo, multicultural teams is required for this role.

What benefits does Sprinklr offer for full-time employees?

Sprinklr offers comprehensive health plans, leading well-being programs, and financial protection through a range of global and localized plans. For more details, you can visit the Sprinklr benefits site.