FAQs
What is the job title for this position?
The job title is Mystery Shopper (on-site).
What are the main responsibilities of a Mystery Shopper?
The main responsibilities include placing phone calls to bank branches, assessing customer service interactions, evaluating the promotion of Kasasa products, completing detailed reports, and following mystery shopping guidelines.
What are the core values that define the company culture at Kasasa?
The core values are Interdependence, Empowered Ownership, Badassitude, and Love, collectively known as THE PATCH.
Is previous experience in mystery shopping required?
Previous experience in mystery shopping or customer service evaluation is a plus but not required.
What are the required working hours for this position?
Flexibility is required, as mystery shops may need to be conducted during flexible hours, including evenings.
What type of work environment can a candidate expect?
Candidates can expect a supportive and engaging work environment where participation in culture-related meetings and events is encouraged and required.
Is this position full-time or part-time?
This position is full-time and hourly.
Are there any physical requirements for this role?
Yes, the role includes sitting for extended periods, using standard office equipment, and occasional lifting of 7-10 pounds.
Does Kasasa offer equal employment opportunities?
Yes, Kasasa is committed to providing equal employment opportunities to all employees and applicants without discrimination.
What skills are essential for a Mystery Shopper at Kasasa?
Essential skills include excellent communication, attention to detail, reliability, objectivity, and flexibility.