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Citi

17d ago

  • Job
    Full-time
    Entry Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Chennai

AI generated summary

  • You should have relevant experience, proficiency in Microsoft Office, SQL knowledge, strong reporting skills, organizational and problem-solving abilities, and a bachelor's degree or equivalent.
  • You will analyze client reports, manage projects, liaise with stakeholders, ensure compliance, create training materials, and enhance client experiences while assessing risks and delivering regulatory outputs.

Requirements

  • Previous relevant experience preferred
  • Proficient in Microsoft Office
  • General knowledge of client reporting across the industry and our competitors
  • Working knowledge of SQL environments and database queries
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Bachelor’s degree/University degree or equivalent experience

Responsibilities

  • Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
  • Provide regular status updates for all project participants and create presentations for steering committee updates
  • Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
  • Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
  • Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
  • Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
  • Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
  • Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
  • Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

FAQs

What is the primary responsibility of the Ops Sup Analyst 1 position?

The primary responsibility of the Ops Sup Analyst 1 position is to provide operations support services, including record maintenance, account openings, and serving as a liaison between operations staff and clients, all while ensuring alignment with Citi’s operations support infrastructure and processes.

What qualifications are required for this role?

Candidates are required to have a Bachelor’s degree or equivalent experience. Previous relevant experience, proficiency in Microsoft Office, and general knowledge of client reporting across the industry are preferred.

Is prior experience necessary for this position?

While previous relevant experience is preferred, it is not mandatory as this is an entry-level position.

What type of skills are important for the Ops Sup Analyst 1 role?

Important skills include strong organization and time management skills, problem-solving and decision-making abilities, and excellent written and verbal communication skills.

Will I receive training for this position?

Yes, training sessions and user acceptance test scripts are part of the responsibilities associated with this role, suggesting that training will be provided as needed.

What tools or technologies should I be familiar with for this role?

Familiarity with Microsoft Office is required, along with a working knowledge of SQL environments and database queries.

How many projects will I work on simultaneously in this role?

The role involves working on multiple projects in parallel while focusing on the continued delivery of regulatory client deliverables.

Is the company committed to diversity and inclusion?

Yes, Citi is an equal opportunity and affirmative action employer, and they invite applicants from diverse backgrounds to apply.

How does Citi assess the risks associated with business decisions?

Citi emphasizes the importance of assessing risks when making business decisions by considering the firm's reputation, compliance with laws, and sound ethical judgment.

What types of communication will I need to engage in as part of this job?

The role requires clear and concise written and verbal communication, particularly in updates to project participants and stakeholders, as well as facilitating training sessions.

Finance
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. Citi's operation is to provide financial services that enable growth and economic progress. Core activities are safeguarding assets, lending money, making payments and accessing the capital markets.

Benefits

  • Live Well, Stay Healthy

    Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • Paid parental leave

    We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  • Save well, for now and your future

    We empower our employees to manage their financial well-being and help them plan for the future.

  • Keep learning

    Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • Be well, take time off

    We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  • Support Your Community

    We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.