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National Customer Engagement Manager Dermatology

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Novartis

14d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Amsterdam

AI generated summary

  • You need fluency in English and Dutch, a relevant degree, 3+ years in a similar role (preferably in Dermatology), project management skills, plus market knowledge and networking.
  • You will drive sales, develop account plans, analyze market conditions, build relationships, and execute strategies while managing national care projects and collaborating with cross-functional teams.

Requirements

  • English and Dutch on a fluent level
  • Bachelor or Masters’ degree, preferably in healthcare science/business administration.
  • At least 3 years of previous experience in a similar role (ideally in Dermatology area) in Healthcare or Pharma or related business
  • Project management skills
  • Market Knowledge and Network will be considered a plus

Responsibilities

  • Being responsible for driving sales, promotion and development in the designated accounts to reach commercial goals aligned withing cross-functional Therapeutic Area squad team.
  • Deliver the Account plans and required financial results for assigned Key Accounts; work effectively and align with colleagues in other functions on account objectives and execute.
  • Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts.
  • Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account.
  • Analyze market situation including competitive intelligence activities on key accounts and key competitors.
  • Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
  • Establish and develop long-term relationships with key customers. Acquire a thorough understanding of key customer needs and requirements. Expand the relationships with existing customers by continuously proposing solutions linked to priority TAs that meet their needs & objectives.
  • Account plan development and execution and knowledge of product/disease states, customer segments, and healthcare environment and regulations.
  • Communicate customer insights and Account-related activities to internal stakeholders, and engage with them to pursue business opportunities within assigned Accounts.
  • Managing and leading care-projects at national level.
  • Work regionally in any given Dutch region if business requires.

FAQs

What is the primary responsibility of the National Customer Engagement Manager in Dermatology?

The primary responsibility is to manage key accounts and relationships to drive sales and achieve commercial goals aligned with Priority Squad targets, while fostering relationships with stakeholders to enhance patient care.

What qualifications are required for this role?

A Bachelor or Master's degree, preferably in healthcare science or business administration, along with at least 3 years of previous experience in a similar role, ideally in the Dermatology area.

What languages are required for this position?

Fluency in both English and Dutch is required.

Is prior experience in project management necessary?

Yes, project management skills are essential for successfully managing care projects at a national level.

What kind of benefits does Novartis offer for this position?

Novartis offers a competitive salary, annual bonus, pension scheme, share scheme, health insurance, 27 days annual leave, flexible working arrangements, and learning and development opportunities.

Will the role require collaboration with other functions?

Yes, effective collaboration with colleagues in other functions to achieve account objectives and execution is a key responsibility.

Where is this position located?

The position is based in Amsterdam, Netherlands.

Is this a full-time position?

Yes, this is a full-time position, but it is under a fixed-term contract.

What is the purpose of the Customer Engagement Manager?

The purpose is to reimagine medicine to improve and extend people's lives, fostering relationships that lead to enhanced patient care and addressing customer challenges effectively.

How will customer insights be utilized in this role?

Customer insights will be communicated to internal stakeholders to pursue business opportunities and align on account-related activities.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Novartis is reimagining medicine to improve and extend people’s lives. As a leading global medicines company, we use innovative science and digital technologies to create transformative treatments in areas of great medical need. In our quest to find new medicines, we consistently rank among the world’s top companies investing in research and development. Novartis products reach nearly 800 million people globally and we are finding innovative ways to expand access to our latest treatments. Around 108,000 people of more than 140 nationalities work at Novartis around the world.

Culture & Values

  • Inspired

    Engage our people. Strive for patients. Live our purpose

  • Curious

    Learn. Be open. Be self-aware

  • Unbossed

    Create clarity. Serve others. Own your actions

  • Integrity

    Be honest. Have courage. Do what’s right