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Navigateur de traitement / Treatment Navigator

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WorkatHome-JobBoard

12d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Laval

AI generated summary

  • You need a DEC, bilingual in French-English, 2 years of experience, knowledge of Health Canada regulations, and strong communication and computer skills. Team player with adaptability is essential.
  • You will enroll patients, liaise with insurers, monitor reimbursement processes, provide updates, document communications, assist with insurance navigation, and complete various departmental tasks.

Requirements

  • - DEC is required; Bachelor degree is an asset
  • - Fully Bilingual (French-English)
  • - Minimum of 2 years of related job experience; 1-2 years of Drug/Medical Information experience is a plus
  • - Effective communication and tele-management skills
  • - Knowledge of Health Canada regulations for adverse event reporting
  • - Excellent communication skills, both verbal and written
  • - Excellent computer skills, can navigate through different system
  • - Ability to work effectively in a team environment
  • - Flexible and adaptable to meet scheduling and organizational needs

Responsibilities

  • - Responsible for the timely enrolment of the patient/ caretaker/guardian into the Patient Support Program
  • - Liaise with the patient/caretaker/guardian, insurer and healthcare professional regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers
  • - Proactively monitor the patient's file to ensure that reimbursement support is done in a timely manner
  • - Conduct outbound calls/ receive inbound calls from patients and healthcare providers to provide updates, coordinate program-related services on reimbursement navigation
  • - Accurately document all communications and upload all source documents into the electronic program database
  • - Adhere to program-specific case management protocols, including data collection and adverse event reporting
  • - Provide support to patients by assisting with reimbursement navigation with private and/or public insurances
  • - Assist with a variety of scheduled and unscheduled projects that may occur within the department at any given time
  • - Comply with all appropriate policies, procedures, safety rules and regulations
  • - Participate in and attend on-going training courses for specific products or programs as required
  • - Respond to inbound calls providing general information regarding the program and the services offered or direct the caller to the appropriate associate or department
  • - Other duties and tasks as required and assigned by the manager

FAQs

What is the duration of the contract for the Treatment Navigator position?

The contract for the Treatment Navigator position is for 6 months.

What type of work environment is offered for this role?

This role is hybrid, meaning that work will be conducted both from home and at the head office.

What qualifications are required for the Treatment Navigator position?

A Diploma of College Studies (DEC) is required; a Bachelor’s degree is considered an asset.

Is bilingualism required for this position?

Yes, the candidate must be fully bilingual in French and English.

How many years of experience are necessary for the candidate?

A minimum of 2 years of related job experience is required, with 1-2 years of experience in Drug/Medical Information being a plus.

What skills are essential for this position?

Effective communication and tele-management skills, as well as excellent computer skills, are essential for this position.

Is there a need to be familiar with Health Canada regulations?

Yes, knowledge of Health Canada regulations for adverse event reporting is required.

What kind of support will the Treatment Navigator provide to patients?

The Treatment Navigator will provide support by assisting patients with reimbursement navigation with both private and public insurance.

Will the Treatment Navigator need to document communications?

Yes, the Treatment Navigator is responsible for accurately documenting all communications and uploading source documents into the electronic program database.

Are there opportunities for ongoing training in this role?

Yes, participation in ongoing training courses for specific products or programs as required is part of the role.

What responsibilities does the Treatment Navigator have regarding patient enrolment?

The Treatment Navigator is responsible for the timely enrolment of the patient, caretaker, or guardian into the Patient Support Program.

Will the Treatment Navigator need to make phone calls as part of their duties?

Yes, the role involves conducting outbound calls as well as receiving inbound calls from patients and healthcare providers.

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