FAQs
What is the primary role of the New Patient Onboarding Associate?
The primary role of the New Patient Onboarding Associate is to serve as the first point of contact for newly diagnosed medical oncology and hematology patients, ensuring seamless onboarding, scheduling of initial consultations, and effective coordination between patients, referring physician offices, and staff.
What qualifications are required for this position?
A High School Diploma or General Education Degree (GED) is required, with a preference for an Associate Degree in Business or Healthcare Sciences/Administration. Familiarity with medical terminology is also required.
How much relevant experience is needed for this role?
Two to three years of relevant or equivalent medical office experience in direct coordination and managing patient appointment scheduling in an outpatient healthcare environment is required.
What skills are important for the New Patient Onboarding Associate?
Important skills include excellent interpersonal skills, analytical abilities related to appointment sequencing, effective communication with physicians and nursing professionals, computer skills, problem-solving abilities, and the capacity to work independently.
What systems will the associate be using in this role?
The associate will utilize multiple information systems to accurately enter and retrieve patient information for electronic scheduling and to maintain current patient records.
Is prior experience with medical insurance and third-party interactions preferred?
Yes, prior experience with patient interviewing, hospital medical insurance, and third-party interactions is preferred.
What does the job entail in terms of clerical support?
The job entails assisting with inbound call reception, providing appropriate responses, and routing inquiries using inbasket messaging when the primary telephone lines are busy.
Who does the New Patient Onboarding Associate report to?
The New Patient Onboarding Associate reports to the Clinical Program Manager and works in partnership with the Nurse Coordinator.
What values should employees understand and embody in this position?
Employees should understand and share in the YNHHS Vision, support the Mission, and live the values of integrity, patient-centered care, respect, accountability, and compassion.