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New Patient Onboarding Associate - Smilow Torrington

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Healthcare
  • Torrington

AI generated summary

  • You must have a HS diploma, relevant medical office experience, familiarity with medical terminology, strong interpersonal skills, and proficiency in computer applications.
  • You will assist with new patient onboarding, schedule consultations, manage patient information in systems, and handle inbound calls, ensuring an optimal patient experience and effective coordination.

Requirements

  • EDUCATION
  • High School Diploma or General Education Degree (GED). Associate Degree in Business or Healthcare Sciences / Administration preferred, or equivalent healthcare experience. Familiarity with medical terminology required.
  • EXPERIENCE
  • Two to three years of relevant or equivalent medical office experience in direct coordination and managing of patient appointment scheduling in an outpatient Healthcare environment required. Individual must have computer experience in such applications as Word, Excel, PowerPoint etc. Patient interviewing and hospital medical insurance and third party experience preferred.
  • SPECIAL SKILLS
  • Excellent interpersonal skills, analytical abilities as it relates to the how and when of appointment sequencing, assessment of patient needs and urgency, and computer skills to assist with decision support. Incumbent must have the ability to effectively communicate with referring physicians and nursing professionals and leadership in identifying the patient clinical needs to maximize the coordination of the appointments to be scheduled. Individual must have the ability to problem solve and work independently in making decisions understanding position guidelines and expectations.

Responsibilities

  • New Patient Onboarding
  • Partnering with the Nurse Coordinator, supports seamless onboarding and navigation of all newly referred patients from point of referral through initial consultation, ensuring timely scheduling, effective coordination and an optimal patient experience:
  • Information Systems
  • Utilizes multiple information systems to accurately enter and retrieve patient information required for electronic patient scheduling and for the maintenance of accurate and current patient information.
  • Clerical Support
  • Assists with inbound call reception, appropriate response and routing using inbasket messaging when primary telephone agent lines are busy.

FAQs

What is the primary role of the New Patient Onboarding Associate?

The primary role of the New Patient Onboarding Associate is to serve as the first point of contact for newly diagnosed medical oncology and hematology patients, ensuring seamless onboarding, scheduling of initial consultations, and effective coordination between patients, referring physician offices, and staff.

What qualifications are required for this position?

A High School Diploma or General Education Degree (GED) is required, with a preference for an Associate Degree in Business or Healthcare Sciences/Administration. Familiarity with medical terminology is also required.

How much relevant experience is needed for this role?

Two to three years of relevant or equivalent medical office experience in direct coordination and managing patient appointment scheduling in an outpatient healthcare environment is required.

What skills are important for the New Patient Onboarding Associate?

Important skills include excellent interpersonal skills, analytical abilities related to appointment sequencing, effective communication with physicians and nursing professionals, computer skills, problem-solving abilities, and the capacity to work independently.

What systems will the associate be using in this role?

The associate will utilize multiple information systems to accurately enter and retrieve patient information for electronic scheduling and to maintain current patient records.

Is prior experience with medical insurance and third-party interactions preferred?

Yes, prior experience with patient interviewing, hospital medical insurance, and third-party interactions is preferred.

What does the job entail in terms of clerical support?

The job entails assisting with inbound call reception, providing appropriate responses, and routing inquiries using inbasket messaging when the primary telephone lines are busy.

Who does the New Patient Onboarding Associate report to?

The New Patient Onboarding Associate reports to the Clinical Program Manager and works in partnership with the Nurse Coordinator.

What values should employees understand and embody in this position?

Employees should understand and share in the YNHHS Vision, support the Mission, and live the values of integrity, patient-centered care, respect, accountability, and compassion.

Science & Healthcare
Industry
1001-5000
Employees
1996
Founded Year

Mission & Purpose

Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine. Plus, our patients benefit from access to hundreds of dedicated primary care physicians and specialists in Northeast Medical Group and Yale Medicine. We also have advanced clinical relationships with multiple hospitals and numerous outpatient locations throughout the state so you can get the care you need, when you need it. As one organization, we’re working together to make health care more patient-focused, more accessible and more cost-effective. Some call it personalized medicine. We call it good care. For more information, check out the YNHHS Web site: www.ynhhs.org