You must have team management experience in retail, strong numerical and problem-solving skills, a flexible attitude, and the ability to think quickly in a fast-paced environment.

You will guide a team to provide excellent customer service, coach colleagues, ensure stock security, comply with procedures, and maintain a fun, approachable atmosphere in the store.

Customer Relations

Hospitality & Retail

United Kingdom

London

Pension Plan

Performance Bonus

Maternity & Paternity Leave

Flexible Working

Large

B&M Retail, is a retail company specialising in providing a diverse range of products at affordable prices. Their ultimate mission is to offer customers exceptional value on everyday goods, including home and garden essentials, clothing, electronics, and more. B&M Retail's purpose centres around making quality products accessible to a wide audience, enhancing the shopping experience with budget-friendly options. By prioritising affordability and variety, they aim to cater to the needs of diverse customer demographics, fostering a positive and inclusive retail environment.

Retail & Consumer Goods

B&M Retail

Retail

<div>
 New Store Opening! We are currently recruiting for a Customer Service Manager to join our new team in Tottenham Hale Retail Park! This is a brand new store and we are looking for colleagues to join the team on a permanent basis. This is a full time role and being flexible with your working pattern will be essential.
 <div>
 We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown.
 </div>
 
 As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.
 You will also:
 <ul>
 <li>Drive a team to deliver personable, polite and prompt service in the checkout area</li>
 <li>Act as a role model displaying exceptional service to our customers</li>
 <li>Be highly visible and approachable to customers and colleagues</li>
 <li>Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area</li>
 <li>Ensure compliance of company stock control procedures within the appropriate timelines</li>
 <li>Ensure company property, cash and stock are secure at all times</li>
 <li>Play a vital part in continuing to make our stores a fun place to work!</li>
 </ul>
 Ideal candidates will be enthusiastic, focused &amp; driven team players with a passion for retail &amp; delivering great service!
 It is essential that applicants have the following:
 <ul>
 <li>Experience of managing a small team, in a fast paced retail environment</li>
 <li>Strong numerical and problem solving skills</li>
 <li>A flexible approach and a ‘can do’ attitude</li>
 <li>The ability to think on your feet</li>
 </ul>
 <div>
 At B&amp;M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality &amp; much more! For further information, please click here
 Our roles don’t tend to be around for long, so apply now to avoid disappointment!
 We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
 </div>
</div>


 New Store Opening! We are currently recruiting for a Customer Service Manager to join our new team in Tottenham Hale Retail Park! This is a brand new store and we are looking for colleagues to join the team on a permanent basis. This is a full time role and being flexible with your working pattern will be essential.
 
  We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown.
 
 
 As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.
  You will also:
 
  Drive a team to deliver personable, polite and prompt service in the checkout area
  Act as a role model displaying exceptional service to our customers
  Be highly visible and approachable to customers and colleagues
  Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
  Ensure compliance of company stock control procedures within the appropriate timelines
  Ensure company property, cash and stock are secure at all times
  Play a vital part in continuing to make our stores a fun place to work!
 
 Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!
  It is essential that applicants have the following:
 
  Experience of managing a small team, in a fast paced retail environment
  Strong numerical and problem solving skills
  A flexible approach and a ‘can do’ attitude
  The ability to think on your feet
 
 
  At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more! For further information, please click here
   Our roles don’t tend to be around for long, so apply now to avoid disappointment!
   We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
 


New Store! Customer Service Manager

Requirements

Responsibilities

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B&M Retail

Mission & Purpose