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New Store Customer Service Supervisor

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Experience supervising/managing a small team, in a fast paced retail environment
  • Strong organisational skills
  • The ability to think on your feet
  • A flexible approach and a ‘can do’ attitude

Responsibilities

  • Be passionate about delivering exceptional customer service
  • Ensure colleagues demonstrate the appropriate behaviours in the checkout area
  • Provide colleagues with the appropriate skills and knowledge
  • Be highly visible and approachable to customers and colleagues
  • Operate and deliver processes that ensure the store meets all legal requirements
  • Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
  • Protect and safeguard the Company assets

FAQs

What are the working hours for the Customer Service Supervisor position?

The role requires working 20 hours a week with flexibility to cover shifts in the daytime, evenings, and weekends.

Where is the new store located?

The new store is located in Willow Place Shopping Centre, Corby.

What is the main responsibility of a Customer Service Supervisor?

The main responsibility is to support the Customer Service Manager in running the cash office and checkout area, ensuring the team delivers exceptional service to customers.

What qualities are ideal candidates expected to have?

Ideal candidates should be enthusiastic, focused, driven team players with a passion for retail and delivering great service.

What prior experience is required for this position?

Candidates must have experience supervising or managing a small team in a fast-paced retail environment.

Are there any specific skills required for this role?

Yes, candidates should have strong organisational skills, the ability to think on their feet, and a flexible approach with a 'can do' attitude.

What benefits do employees receive?

Employees enjoy great benefits including discounts in stores and additional discounts through the colleague portal for various retailers and hospitality.

How can I apply for this position?

You can apply directly through the job listing as roles typically do not remain open for long, so it's advisable to apply promptly.

Is B&M Retail an equal opportunity employer?

Yes, B&M Retail is committed to creating an inclusive and diverse working environment and is an equal opportunity employer.

Retail & Consumer Goods
Industry
10,001+
Employees
1978
Founded Year

Mission & Purpose

B&M Retail, is a retail company specialising in providing a diverse range of products at affordable prices. Their ultimate mission is to offer customers exceptional value on everyday goods, including home and garden essentials, clothing, electronics, and more. B&M Retail's purpose centres around making quality products accessible to a wide audience, enhancing the shopping experience with budget-friendly options. By prioritising affordability and variety, they aim to cater to the needs of diverse customer demographics, fostering a positive and inclusive retail environment.

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